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Service Delivery Manager
2 weeks ago
Job Title:
Service Delivery Manager – Associate
Location:
London, Birmingham, or Glasgow (Hybrid: 1 day per month on client site; mandatory 2-day quarterly planning event in Birmingham)
Contract:
Fixed-term until 31st July 2026
Day Rate:
Up to £660 inside IR35
Security Clearance:
Home Office SC required to start
About Our Client
Our client is a leading provider of applied intelligence and managed services, delivering mission-critical solutions to government and commercial organisations. Their teams focus on innovative, secure, and reliable service delivery, supporting operations that have real-world impact.
Role Overview
We are looking for an experienced Service Delivery Manager to oversee the delivery of managed service contracts. You will act as the primary client contact, ensuring services meet agreed SLAs, budgets, and quality standards. The role may also include additional engineering responsibilities in certain circumstances.
Key Responsibilities
- Build and maintain relationships with client stakeholders and internal teams.
- Monitor service performance against SLAs and KPIs, implementing recovery plans when needed.
- Manage financial performance of the contract, including revenues and costs.
- Produce timely and accurate service reports, chairing service review meetings.
- Manage subcontractors and 3rd-party providers to ensure service quality.
- Lead communication and transition management for changes impacting the service.
- Act as a client advocate, promoting requirements to technical teams and product authorities.
- Contribute to service improvement initiatives and support pre-sales/commercial activities.
- Participate in an on-call rota as required.
Candidate Profile
- Proven experience in service delivery management, preferably in a complex, mission-critical environment.
- Strong stakeholder management and communication skills.
- Experience managing budgets, SLAs, and 3rd-party providers.
- Ability to lead service improvement initiatives and resolve escalated issues effectively.
- Security clearance: Home Office SC.
This is a hands-on, hybrid role offering exposure to high-impact services in applied intelligence.
