Senior Customer Insight Analyst

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Senior Customer Insight Analyst
(Brand Data Sharing)
Role Overview
We are looking for a dynamic and experienced Senior Customer Insight Analyst to join our Customer Insights Team to support our expanding data sharing program with our brand partners

Reporting to the Senior Customer Insights Manager, you will be leading the data sharing program to help continue its strong growth. Working closely with the CRM Team and our Category Teams your main role is to help brands gain deeper insights into their customers which will in turn drive further investment in our business.

You will have experience of extracting insights from data and presenting digestible, actionable insight back to a wide range of internal and external stakeholders. You will have strong experience from a multi-channel retailer or agency, using tools such as
SQL
,
Qliksense
, R, Fast
Stats
or similar.

Further to your role on the data sharing program, you will provide internal customer insights and reporting to the business.

As a business underpinned by robust analysis and an established test and learn cycle, you will be a key contributor to major business decisions. You will have excellent commercial acumen and your work will be digested by a wide audience from within the CRM team to board level.

Main Duties And Responsibilities

• Ownership of external brand relationships from a data sharing perspective
• Ownership of regular reports provided to our Brands
• Generate insights that will drive growth of our brands and more investment in our business
• Generate insights and recommend actions internally that help to retain our customers
• Deliver and present analysis and actionable insight to external Brands and Category functions which are commercially viable and will deliver a material impact
• Work in collaboration with the CRM team to recommend insight driven actions to brands on the data sharing program
• Engage and work closely with internal and external stakeholders to scope analysis projects and design the best solution for their business challenge
• Support the CRM and Category teams with their customer insights at brand and category level to help them achieve their business goals.
• Continuously improve existing reporting methods within the Space NK business. Improve the efficiency of existing reporting methods using data visualisation and advanced techniques in SQL, Microsoft Excel and the provision of QlikSense dashboards.
• Provide guidance and support to a customer analyst. Once settled in role you will also be responsible for line management of the customer analyst.

Experience Required

• Strong IT and analytical software skills, with advanced knowledge of Excel
• 3+ years' experience in a similar customer analytics insight role with a focus on external brand data sharing.
• As the role is primarily brand facing, you will have extensive experience of presenting to a range of external stakeholders.
• Strong project management skills to coordinate concurrent projects across multiple brands on the data sharing program.
• Experience of generating and sharing meaningful customer insights across business categories and to multiple stakeholders (up to director level) to drive business decisions and trading plans
• Strong Retail / FMCG and Loyalty program experience preferred
• Significant experience in handling large and disparate data sets and the ability to understand, interpret, and translate this data into meaningful insight
• Strong knowledge of SQL on structured data is essential
• Experience of using data visualisation software is preferable (e.g. Qlik Sense, Tableau)
• Knowledge of CRM platforms is preferable but not essential
• Education to degree level in a relevant subject preferred.

Personal Attributes

• Excellent problem-solving abilities, able to make sense of a complex IT environment, interpret data and communicate findings effectively to a variety of audiences
• Great technical knowledge with the ability to pick up working with new platforms is essential
• Ability to quickly draw insights from complex data involving multiple brands and territories
• Take data from all sources available including, but not limited to, CRM data, surveys, web analytics, promotional data and market research reports to provide concise and relevant information to key internal and external stakeholders
• Present your analysis in a way that is accessible for both technical and non-technical audiences, providing valuable insights to inform business decisions
• The ability to focus on the detail, but also grasp the bigger picture
• Versatile with the ability to apply a broad skill-set to a range of applications
• A solid understanding of the drivers behind retail and e-commerce businesses and the core values within a luxury brand
• Excellent collaboration skills, with the ability to build relationships with partners (internal and external) across the business
• Proactive with a 'can do' attitude
• Expert in managing multiple stakeholders and driving action from insights
• High level of numeracy and attention to detail
• You should have the confidence to push your own ideas and challenge current ways of working

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.