Current jobs related to Partner Services Coordinator - Braintree CM YN - RDC

  • Cleaning Coordinator

    2 weeks ago

    Braintree CM YN, United Kingdom RDC Full time £25,000 - £40,000 per year

    Job Title - Cleaning CoordinatorReporting To - Human & Infrastructure Resources (HIR) CoordinatorRole PurposeThe Cleaning Coordinator is responsible for overseeing and coordinating all cleaning operations across the site, ensuring high standards of cleanliness, hygiene, and maintenance in office spaces, warehouse areas, canteen facilities, and...

  • Partner Services Coordinator

    4 days ago

    Braintree, United Kingdom RDC Full time

    **Job Title - Global Service Coordinator** **Reports To - Global Business Development Manager** **Role Purpose**: - Assist the Global Service Manager in delivering exceptional customer service. This role involves coordinating the operational service delivery function for a diverse portfolio of global customers across 70 countries, managing quotations,...

  • Customer Services Coordinator

    2 weeks ago

    Braintree CM, United Kingdom Medequip Assistive Technology Full time £20,000 - £30,000 per year

    Customer Services Coordinator - Maternity Cover, FTCBraintreeHours: 40 hours per weekSalary: £25,522 per annumThis is an incredible opportunity to work for a forward-thinking community equipment services provider, who'll support you to be the best you can be in your chosen fieldJoin us as our new Customer Services Coordinatorat Medequip Assistive Technology...

  • Service Coordinator

    1 week ago

    Braintree, Essex, United Kingdom Total Tool Supply, Inc. Full time $23 - $25

    Service Coordinator - Join our Crane & Hoist Division Total Tool is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. With over 45 years of experience, we proudly serve our customers with unmatched expertise and service. We're proud to offer a supportive, team-focused...

  • Service Coordinator

    3 weeks ago

    Braintree, United Kingdom RGB Network Full time

    Service Coordinator - Electrical & Fire - £27K Location: Braintree Office Hours: Monday – Friday, 8:30 am – 4:30 pm (30 Minutes unpaid lunch) – 37.5 Hour Week Salary: DOE, up to £27,000 Benefits: 25 days holiday (excluding bank holidays), Healthcare, Pension Start: Immediate start available Role Overview We are seeking a proactive and...

  • International Coordinator

    2 weeks ago

    Braintree, United Kingdom Lighthouse Personnel Ltd Full time

    **International Coordinator** - ‘Recruiting for your future success’_ Our client manages the complete IT disposal process; from the logístical management of a collection, technical processing and secure data destruction, through to testing and assessment for the resale of used IT equipment and final recycling of unusable equipment. Protecting their...

  • Customer Services Coordinator

    2 weeks ago

    Braintree, Essex, United Kingdom Medequip UK Full time £25,522 - £40,000 per year

    Customer Services Coordinator - Maternity Cover, FTCBraintreeHours:40 hours per weekSalary:£25,522 per annumThis is an incredible opportunity to work for a forward-thinking community equipment services provider, who'll support you to be the best you can be in your chosen fieldJoin us as our new Customer Services Coordinator at Medequip Assistive Technology...

  • Customer Services Coordinator

    1 week ago

    Braintree, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Coordinator** **Braintree/Essex** **Hours**:Full time, 37.5 hours per week (Tuesday - Saturday)** **Salary**:£23,920 per annum** This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer...

  • Customer Services Coordinator

    1 week ago

    Braintree, United Kingdom Medequipuk Full time

    Hours: 37.5 hours per week (Tuesday to Saturday)Salary: £25,522 per annum (OTE up to £27,000)This is an incredible opportunity to work for a forward‑thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and...

  • Pathway Support Services Coordinator

    2 weeks ago

    Braintree CM QN, United Kingdom Mountain Healthcare Ltd Full time £25,000 - £40,000 per year

    Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. About the Role The right candidate needs to be able to multitask and...

Partner Services Coordinator

2 weeks ago

Braintree CM YN, United Kingdom RDC Full time £30,000 - £60,000 per year

Job Title - Global Service Coordinator

Reports To - Global Business Development Manager

Role Purpose:

  • Assist the Global Service Manager in delivering exceptional customer service. This role involves coordinating the operational service delivery function for a diverse portfolio of global customers across 70 countries, managing quotations, organizing collections, and ensuring partner reporting adheres to SLAs.
  • Work collaboratively within the Global Coordination team, managing and processing collection requests through the MyData collection request portal and customer emails.
  • Maintain timely communication with customers, request additional information when necessary, and provide quotations within SLAs.
  • Support Global Service Managers in generating quotations for existing customers and the Sales team for new and prospective customers.
  • Act as the primary point of contact for collection-related issue resolution, escalating to the Service Manager when needed, and liaise with customers and partners for issue resolution.
  • Aid in contract profitability by ensuring customer quotations and final invoice reports align with agreed margins.
  • Prepare invoice and remarketing reports, review partner invoices for presentation to the Global Commercial Manager, seeking pre-approval from the Global Service Manager when necessary.
  • Ensure client reporting complies with Statement of Work (SoW) requirements.
  • Collaborate closely with the Remarketing team to review partner revenue returns to ensure fairness and equity.
  • Support the Global Business Development Manager and Global Service Managers by fulfilling reasonable work requests.
  • Manage reporting discrepancies and communicate with relevant internal departments to prevent issues.

Performance Indicators

  • Achieve goals set in the annual employee performance review.
  • Demonstrate efficiency in processing service requests to prevent escalations due to delayed responses to queries/quotes.
  • Exhibit efficiency in processing partner reports to prevent escalations due to incorrect or delayed reporting.

Knowledge, Skills & Experience

  • Knowledge of the ITAD industry (preferred but not essential).
  • Experience in working directly with international customers or suppliers (preferred but not essential).
  • Ability to multitask across various tasks for numerous customers (essential).
  • Organized approach to ensure timely completion of all required tasks (essential).
  • Capable of working on various IT platforms with intermediate/advanced Excel skills (essential).
  • Experience and confidence in dealing with customers, managing queries in a professional and polite manner (essential).
  • Team player with the ability to collaborate with others to achieve common goals (essential).
  • Keen eye for detail, particularly in ensuring the accuracy of quotations and reports (essential).

This job description is intended to convey information essential to understanding the scope of the Global Service Coordinator and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with it.

PUTTING CUSTOMERS FIRST

  • Is always results-orientated - delivers what is needed when it is needed and overcomes barriers
  • Keeps the customer at the heart of everything they do - even when faced with uncertainty and pressure
  • Listens to the customer carefully, manages and meets their expectations
  • Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it

BEING STRAIGHTFORWARD

  • Communicates and/or presents effectively to small groups
  • Shares information openly with others
  • Probes and identifies underlying causes of issues before suggesting solutions
  • When appropriate, involves others before making decisions

KEEPING PROMISES

  • Effectively manages or escalates issues and takes appropriate follow-up action
  • Encourages commitment in others to the achievement of common objectives and to meet expectations
  • Willingly makes sacrifices to ensure delivery and recognises the sacrifices of others

UNDERSTANDING PEOPLE MATTER

  • Role-models the importance of 'understanding people' and being 'one team'
  • Draws on relationships for support, information sharing, resources and completing joint tasks
  • Adapts own behaviour, style or language according to the needs of the situation or audience
  • Brings individuals together to address issues or conflict where multiple interests are at stake

CONSIDERING THE LONG TERM

  • Strives to make plans that are aligned to the long-term business objectives
  • Actively seeks opportunities to deliver better services
  • Creates and applies new ideas, initiatives and solutions into daily work I

INSPIRING SUCCESS

  • Takes responsibility and drives own development
  • Pro-actively contributes to team performance
  • Seeks a balance between benefits, costs and risks
  • Learns from mistakes and reviews learning points to make improvements for the future
  • Influences and persuades to achieve a successful joint outcome