Telesales Advisor

2 weeks ago

Sheffield S TZ, United Kingdom Homefire Group Limited Full time £20,000 - £30,000 per year

Homefire, a part of Invica Industries, is a market leading UK manufacturer and distributor of solid fuel products selling to domestic, wholesale and retail customers. With over 200 years in business and operating across 35+ sites, we are a major player in the home heating industry. We have a range of market leading brands and a strong commitment to new product development, leading the industry in technical advances; and growing our consumer base.

Reporting to the Customer Services Manager, an exciting opportunity has arisen for a number of Telesales Advisor's to join the Contact Centre on a full time, temporary basis. There is a requirement for the successful candidate to have a flexible approach to working hours to meet the seasonal demands of our customer base. It is anticipated there will be a requirement to work every other Saturday morning.

The successful candidate will possess:

  • A proactive, assertive and persistent attitude with drive and commitment to achieve results.
  • An ability to work under pressure to challenging targets and timescales
  • Excellent telephony skills.
  • Excellent communication skills, both verbally and in writing to internal and external customers.
  • Good computer literacy skills, demonstrating proficiency with Microsoft Word, Outlook and Excel.
  • The ability to work at pace to demanding timescales, whilst ensuring a high degree of accuracy.
  • The ability to work well within a team environment, and work effectively on own initiative.
  • A professional approach with the integrity to represent the company and protect the brand image.
  • Strong influencing skills and the ability to be able to manage difficult calls and deal with customer complaints effectively.
  • Proven experience within a customer service environment.

The role of the Telesales Advisor will be to:

  • Answer inbound telephone calls from customers regarding ordering of products (solid fuel).
  • Identify potential sales opportunities from inbound calls, to either up-sell (increase volume of the order) or cross-sell (sell other related products to customers from CPL's diverse range).
  • Deliver quality service whilst maintaining performance against expected targets.
  • Make outbound calls to existing and lapsed customers to promote offers and gain sales in line with promotional offers and campaigns where required.

What we offer:

  • 37.5/week contract
  • Free parking
  • Wellbeing team
  • Company Paid Health Cash Plan
  • 24/7 Access to a UK GP
  • Employee Assistance Program including access to "My Health Advantage"
  • Access to a reward programme, providing access to discounts across hundreds of retailers

**Please note, we intend to conduct interviews throughout week commencing 8th December 2025**

Job Types: Full-time, Part-time, Temporary

Pay: £23,809.50 per year

Benefits:

  • Employee discount
  • Health & wellbeing programme
  • On-site parking

Ability to commute/relocate:

  • Sheffield S21 1TZ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Are you available for interview during week commencing 8th December 2025?

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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