Casual Retail Assistant

6 days ago

Leeds LS LG, United Kingdom Harewood House Trust Full time £24,000 - £36,000 per year
  • Casual Retail Assistant
  • £12.21 per hour
  • Shifts are 10 am - 5 pm.

Job Overview

Harewood House Trust is looking for a Casual Retail Assistant to support the day to day running of Harewood's Retail outlets, which include our Christmas shop at the House. Our Casual Retail Assistant will be expected to maximise returns and ensuring excellent customer service is delivered.

Main purpose of the role:

  • To provide a warm welcome to all Harewood visitors in a courteous, prompt and helpful manner. The role is customer focussed, so customer service experience and good communication skills are essential.
  • To provide visitors with accurate and comprehensive information to optimise the visitor experience. Our Retail outlets are part of the wider experience and you will play a pivotal role in ensuring our visitors enjoy their best visit.
  • To ensure that shop floors are replenished and looking their best on a daily basis ensuring products are well presented and display materials are utilised.
  • Ensure stock rooms are always tidy and organised, storing product and display materials safely. You will be required to support with stock takes and stock rotation.
  • To maintain high standards and cleanliness within working areas. Set up, replenish and clear down working areas.
  • To be able to work individually and as part of a wider team.
  • Develop in depth product knowledge in order to support customers wherever required.
  • Follow delivery procedure and make notes of any discrepancies.
  • Support the upkeep of the online shop, keeping products relevant and up to date.
  • Follow company guidelines on cash handling including till transactions and cashing up.
  • Drive shop sales and maximising sales potential.
  • Build relationships with new and existing customers to encourage returning sales.
  • Deal with all customer enquiries efficiently and stay calm during all customer interactions including challenging situations.
  • Assist in implementing markdowns and promotions.
  • Fulfil on line shop orders in a timely fashion.
  • Any other reasonable duties as requested by the Line Manager

To apply, send a c.v to

For further details, you can find a candidate pack at

c.v's will be shortlisted on arrival and candidates invited for interview. The final closing date for c.v's is the 28th November 2025.

Pay: £12.21 per hour

Work Location: In person

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