General Manager

We are looking for a passionate and knowledgeable General Manager to join our team at Southwell RacecourseEnsure all your application information is up to date and in order before applying for this opportunity.About usArena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and short leisure entertainment. Media production and global distribution are at the heart of what we do, making it an exciting and diverse place to workOur success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first‑class service and create an electric atmosphere in an industry we love.What is ARCWe embrace diversityWe develop our peopleWe care for our visitorsWe think about our impactWe are proud of our sportWork Perks of being a General ManagerAnnual passes to attend any of our 21 venuesDiscounted food & ARC days outCycle to work schemeHoliday allowance increasing with length of service up to 28 daysCompany life assurance schemeDiscretionary group annual bonus schemes to reward your hard workSupport with study through our study assistance schemesAnd so much moreAbout the roleThe General Manager is responsible for all commercial and operational aspects of the venue, including but not limited to Racing and Events. Within available resources, deliver the best possible horse racing venue and program of racing to customers and horsemen whilst utilising the facilities for non‑racing activities, ensuring profits are maximised; managing the profitability of the business in terms of income, payroll and expenditure controls. The General Manager will also foster a culture that focuses on the customer experience and service excellence throughout all aspects of the business. Furthermore, in conjunction with Regional Directors and the HR team the General Manager will be responsible for strategic business planning, operational planning and execution, people development, and team morale.Responsibilities of a General ManagerTo agree and deliver the annual financial plan, monitor performance and react to variances within the company’s agreed reporting periods (monthly, quarterly and annually).In conjunction with both the relevant Regional Directors and the Head of Group Sales & Marketing; monitor and maximise all sales opportunities from your respective regional sales hub.To develop a business strategy and implement actions that deliver all aspects of the annual plan that also accommodates the wider company’s longer‑term strategic objectives.To build, manage and maintain relationships with all stakeholders, including key customers, horsemen, owners, sponsors, bookmakers, media, industry organisations and contractors.Implement and maintain all racing industry regulations and adopt best practice.To act as an ambassador for your venue and ARC to portray the Racecourse and ARC in the best possible light at all times & protect its reputation.To contribute to the Group on policy and assist in its implementation; including involvement in specific projects and working groups as required.To be at the forefront of delivering innovation within your venue, recommending plans, strategy and investment that sets your racecourse apart from its competitors.Please view the job description attached to this vacancy for the full list of responsibilities for this position.At ARC we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive and more resilient company. We welcome people from all backgrounds, ethnicities, cultures and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.If you have a disability that requires reasonable adjustments please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. xpwpeyx We are committed to making a consistent top‑down effort to be role models on what diversity, inclusion and belonging means in society.Key SkillsRestaurant ExperienceHospitality ExperienceInterviewingManagement ExperienceProfit & LossEmployment & Labor LawSanitationLeadership ExperienceP&L ManagementRestaurant ManagementRetail ManagementRecruitingExperience: yearsVacancy: 1#J-18808-Ljbffr