Head of Networks and Communities

OverviewDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.The overarching purpose of the Chartered Insurance Institute ('the Institute') is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions. Our vision Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.Role OverviewAs Head of Networks and Communities, you will lead the strategic development and delivery of member engagement through volunteer networks and professional communities across the UK and internationally. Your focus will be on strengthening connectivity, enhancing satisfaction, and positioning the CII as the professional home for insurance and financial planning. You will oversee a team of regional managers and community facilitators, driving initiatives that grow membership, foster collaboration, and deliver high-quality experiences. This includes shaping strategies for local institutes and PFS regions, developing vibrant digital communities, and ensuring inclusive engagement for all members. A key part of your role will be nurturing volunteer networks-building capability, supporting professional development, and creating a culture of pride and purpose. You will use data and member insights to continuously improve the offer, champion innovation, and deliver measurable value. As a senior ambassador for the CII, you will represent the organisation externally, build strong relationships with stakeholders, and collaborate internally to align strategies and share best practices. Your leadership will ensure consistency, operational excellence, and a compelling membership proposition that inspires professionals to connect, learn, and grow.Key Qualifications & AttributesYou care deeply about professional standards and are excited by the opportunity to shape vibrant networks and communities that connect, educate, and empower professionals.You take pride in supporting and guiding volunteer-led local networks and regions, ensuring they deliver consistent, high-quality events and experiences that inspire members.You're a commercially minded leader who transforms strategic vision into practical results and identifies opportunities for growth.You bring clarity and energy to complex projects, balancing innovation with operational discipline to deliver measurable impact.You thrive on collaboration – building strong relationships with senior stakeholders, volunteers, and partners to create meaningful engagement.You lead with purpose, motivating teams, developing capability, and fostering a culture of inclusion and continuous improvement.You embrace data and insight to shape strategies, champion innovation, and design scalable solutions that enhance member value.Benefits10% non‑contributory pension.30 days annual leave + bank holidays.Healthcare cash plan.Genuinely flexible, hybrid working.Life assurance.Modern office space located in 20 Fenchurch Street (Walkie‑Talkie) with free Sky Garden access and discounts.Next StepsIf you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch on Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process. If you are interested in working with us in the future, please contact We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise. xpwpeyx Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.#J-18808-Ljbffr