Head of Housing Projects

2 weeks ago


Tetford, United Kingdom Flagship Housing Full time £125 - £150

OverviewExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.We're after a creative, independently minded and bright person to support our leadership team drive continuous improvement, offering constructive challenge to the ‘status‑quo’, driving research, learning and delivering on key improvement opportunities. With a solid grounding in social housing (regulations / rent setting / operations etc) you will design, lead, coordinate and support a wide range of strategic and improvement projects, ensuring the delivery of high‑quality, efficient and customer‑focused housing services. Whilst leading our complaints function for the East, you’ll ensure we treat customers with empathy and respect, that we manage our complaints in line with the Ombudsman Code, and that, most importantly, we learn and improve from key themes / trends. You’ll lead on research across the directorate, with a small in‑house team to drive both operational data projects but also larger macro research projects that lead to improvements in service and generate positive PR for the organisation.ResponsibilitiesOpportunities for development (including apprenticeships, our Academy, and various training options).Health and well‑being programmes and initiatives.Empowerment (we give you the tools and systems to make the right decisions for resolving issues).A Leadership Team that inspires, develops, and supports you.Proven experience in project management with strong organisational skills is required, with the ability to manage multiple projects and priorities simultaneously. You’ll need excellent communication skills, an analytical mindset, and the ability to identify process improvements and drive change.QualificationsEducated to degree level or equivalent, or with equivalent experience.Professional housing or related qualification or willing to work towards it.Full UK driving licence.Job DetailsThis is a permanent role, working 37 hours per week, Monday to Friday. The position comes with Agile Working and Flexible Working will be considered. The successful candidate can be based in any Flagship office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton/Woodbridge, East Dereham & Bury St. Edmunds.We offer a competitive salary of up to £75,000.00 per annum and a benefits package that includes:Company CarUnlimited Annual LeavePrivate Medical CoverDeath in Service Benefit / Company PensionCompany Sick PayAn agile working environment to achieve a healthy work/life balance.Would you like to join us on a mission to tackle the housing crisis in the East of England? We’re Bromford Flagship, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you’ll also enjoy fair pay and some pretty great perks.#J-18808-Ljbffr



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