Business Travel Consultant

1 week ago

Edinburgh, United Kingdom Gray Dawes Travel Full time

OverviewGray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we use technology and a passion for what we do to keep evolving.Submit your CV and any additional required information after you have read this description by clicking on the application button.With a laser focus on offering a high touch, high tech, high content experience, we’re not just about delivering the best corporate travel fares, innovative itineraries, online tools or experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We always deliver better.We’re looking for skilled and motivated individuals to become part of the Gray Dawes family and to join our Edinburgh based team.This role will ideally be based full time at our Edinburgh office but a hybrid pattern (3 days in the office, 2 days at home) may be considered after probation and training. This is an exciting time as we rapidly expand our operations team.What You’ll DoProviding high levels of customer service, you’ll:Handle enquiries and reservations, ensuring responses are professional, arrange and confirm bookings, and build travellers’ profiles to meet their needs.Carry out research for clients to ensure they get the best deal.Process E-tickets and travel documentation.Offer advice on available options for each itinerary including visas, passport requirements and vaccinations.Handle refunds and cancellations.What we’re looking forMotivated, passionate individual with previous experience in business travel.Experience using Sabre GDS; Galileo experience would be considered.Excellent telephone manner, verbal reasoning skills and great attention to detail.Confident in dealing directly with clients on a face-to-face basis.Willing to work between 8am and 6pm on a rota basis.What We Can OfferWe value our people and offer a range of benefits as we expand globally. This opportunity will allow new team members to be part of our journey.Cash plan scheme (after probationary period)Group Life Cover (after probationary period)Volunteering daysChristmas Savings SchemeSeason Ticket LoansSeniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustries: Travel ArrangementsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

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