Recruitment Quality Assurance

Location - Liverpool, Manchester, Glasgow, Newcastle, Nottingham and Worthing.The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Are you an experienced training or quality assurance professional with a passion for supporting large operational teams in delivering an excellent service to their customers? Are you people-focused and energised by working with others to make every individual feel valued? Do you want to harness an opportunity to help build a new service from the ground-up - making your individual mark on the future of Recruitment Operations?If so, Unity Business Services (UBS) is offering an exciting opportunity to contribute to real improvements and spearhead change initiatives across HMRC’s recruitment teams.UBS manages high-volume recruitment activity, and this role places you at the forefront of service improvement and capability-building, helping shape how we guide our teams, assure quality, and support new entrants to hit the ground running as we welcome them into our operational teams.Job descriptionAs Quality Assurance & Training Manager, you will lead a dual-function team responsible for embedding high standards across UBS Recruitment through structured learning and robust quality assurance. You’ll ensure new starters are set up for success, recruitment principles are upheld, and continuous improvement is driven through data-led insights and collaborative working.This role sits at the heart of service excellence, working closely with operational colleagues to ensure our recruitment service is consistent, compliant, and connected to purpose.This is an exciting opportunity to contribute to the design of a new team. A creative vision and adaptability are key as we adapt to the needs of a continually evolving service.Person specificationIn this role, you will:• Oversee onboarding and development of new entrants across the wider team, ensuring induction processes are scheduled, learning pathways are completed, and operational readiness is achieved, through a team of Officers.• Lead the design and delivery of best-practice training, contextual briefings, and capability-building sessions to ensure teams are equipped with the tools and knowledge to perform effectively.• Manage and monitor quality assurance activities, setting standards, reviewing outputs against established frameworks, and using insights to drive improvements across the service.• Provide strategic direction and prioritisation, identifying key areas for upskilling, responding to emerging needs, and ensuring alignment with organisational goals.• Drive continuous improvement, using feedback, performance data, and frontline insights to evolve the service and enhance delivery outcomes.• Champion service adaptation, working collaboratively with stakeholders to refine processes, embed learning, and ensure the service remains responsive and effective.Essential Criteria- Demonstrable experience leading a robust quality assurance or training function which has contributed to delivery of positive business outcomes.- Proven ability to design & deliver training programmes using a variety of formats and media.- Experience coaching staff to meet quality targets and KPIs, with a track record of performance improvement.- Excellent stakeholder engagement and interpersonal skills, with the ability to influence and build rapport across all levels.- Skilled in analysing performance data and customer feedback to drive strategic improvements.- Self-motivated, proactive, and confident in delivering structured feedback and supporting team development.- Comfortable working in a change-driven environment with a focus on continuous improvement. xpwpeyx Desirable CriteriaExperience in a Recruitment-specific landscape, including use of Applicant Tracking Systems (ATS).