Quality Assurance Officer
4 days ago
As a Quality Assurance Officer you will conduct Quality Assurance (QA) activity in order to ensure that Together Colleagues are delivering great customer outcomes and process guidelines whilst adhering to regulatory requirements & company policy i.e. quality of calls/ accuracy of information being given to customers etc. Working within a team of 12 your role will be ensuring that fair & consistent customer outcomes have been reached which are sustainable in the long-term.As a Quality Assurance Officer we are looking for someone to:Complete Quality Assurance activity in line with productivity expectationsMaintain SME knowledge of business procedures to ensure accurate right first time QA assessments are undertakenDisplay consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomesHelp to identify key risks trends and areas for improvement and ensure that both best practice and common findings are shared with colleaguesEscalate appropriately in the event of any significant regulatory or process breachesIdentify and escalate deficiencies in business procedures that are impacting customer outcomes or business effectivenessConcise completion of scorecards highlighting any risks identified and corrective action requiredQualifications : EssentialHigh expectations of Customer Service excellenceProficient in use of Microsoft Word Excel and OutlookAbility to provide feedback in a professional & constructive mannerExcellent attention to detailEffective decision-making skillsProven ability to plan & organise workload and to adhere to targets/deadlinesDesirable (not essential)Experience within the Financial Services IndustryRelevant professional qualification (CeMAP) Good understanding of FCA expectations and the Consumer Duty outcomesExperience of Quality Assurance activity and a continuous improvement cultureFamiliar with SharePoint and InfoPathAdditional Information : If you feel you have some of the skills mentioned above but not all please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.Together embraces diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.If you feel youd benefit from any support or reasonable adjustments during any stage of the recruitment process please dont hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.Click here for more information on our Recruitment ProcessPlease note that all successful applicants will undergo relevant employment reference financial and criminal record checks.Remote Work : NoEmployment Type : Full-time Key Skills Graphic Designing,Information Technology Sales,IT Services,Accounts,Auto Parts,Import & Export Experience: years Vacancy: 1
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Scientific Officer
2 weeks ago
Manchester, United Kingdom Certes Full timeJob Description Scientific Officer (Quality Assurance) Two year fixed term contract role; salary based Start : ASAP A Scientific Officer (Quality Assurance) is required for our higher education client to join their quality assurance team within their research centre to contribute to their compliance by assuring that their clinical trial activities comply...
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Scientific Officer
7 days ago
Manchester, United Kingdom Certes Full time £200Job DescriptionAll potential applicants are encouraged to scroll through and read the complete job description before applying.Scientific Officer (Quality Assurance)Two year fixed term contract role; salary basedStart : ASAPA Scientific Officer (Quality Assurance) is required for our higher education client to join their quality assurance team within their...
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Quality Assurance Supervisor
2 days ago
Manchester, United Kingdom Research Quality Association (RQA) Full timeNorth West, UK | On-site | Competitive Salary Are you ready to take the next step in your Quality career and lead within a fast-paced, forward-thinking pharmaceutical environment? This is your opportunity to play a pivotal role in a business where Quality isn’t just a function - it’s at the heart of everything. As QA Supervisor, you’ll be joining a...
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Claims Quality Assurance Officer
2 weeks ago
Greater Manchester, United Kingdom RBW Consulting Full timeQuality Assurance Manager – Greater Manchester We’re working with a leading pharmaceutical company entering an exciting phase of growth, with new product introductions, operational scale-ups, and expansions at their brand-new site. This is a unique opportunity to join a small, hands-on site where you’ll play a key leadership role in shaping its QA...
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Claims Quality Assurance Officer
2 weeks ago
Greater Manchester, United Kingdom RBW Consulting Full timeQuality Assurance Manager – Greater Manchester We’re working with a leading pharmaceutical company entering an exciting phase of growth, with new product introductions, operational scale-ups, and expansions at their brand-new site. This is a unique opportunity to join a small, hands-on site where you’ll play a key leadership role in shaping its QA...
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Quality Assurance Manager
1 day ago
Manchester, United Kingdom JSS Transform Full timeFunction / Area: IT & Operations Reporting to: IT Development Director Position Summary The Quality Assurance Manager is responsible for defining and leading the Quality Assurance practice across IT and project teams, ensuring the delivery of high-quality solutions that meet business needs. This role oversees the planning, coordination, and execution of...
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Quality Assurance Manager
2 weeks ago
Manchester, United Kingdom RBW Consulting Full timeQuality Assurance Manager – Greater Manchester We're working with a leading pharmaceutical company entering an exciting phase of growth, with new product introductions, operational scale-ups, and expansions at their brand-new site. This is a unique opportunity to join a small, hands-on site where you'll play a key leadership role in shaping its QA...
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Quality Assurance Manager
2 weeks ago
Manchester, United Kingdom RBW Consulting LLP Full timeQuality Assurance Manager Greater Manchester Were working with a leading pharmaceutical company entering an exciting phase of growth, with new product introductions, operational scale-ups, and expansions at their brand-new site. This is a unique opportunity to join a small, hands‑on site where youll play a key leadership role in shaping its QA function. As...
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Quality Assurance Lead
2 weeks ago
Manchester, United Kingdom Patient Claim Line Full time**The Role** **Responsibilities** - To complete accurate call assessments ensuring a consistent and fair approach to the scoring is made. - To work closely with the Blume Quality Assurance Manager to streamline QA processes across the brands. - Helping feed into and maintaining the quality levels against the internal service quality framework. - Collating...
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Compliance Assurance Officer
2 weeks ago
Manchester, United Kingdom MERJE Ltd Full timeCompliance Assurance Officer Home Based UK wide 12 Month contract A great opportunity has arisen for a Compliance Assurance Officer to support the delivery of high-quality oversight of an outsourced mortgage servicing partner. The role focuses on outcomes monitoring, performance assessment, and broader assurance activity to help ensure good customer outcomes...
