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General Manager
2 weeks ago
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager of one of a brands, best performing site - a multi-brand entity combining studios, treatment rooms, and premium recovery facilities including an on‑site sauna.Considering making an application for this job Check all the details in this job description, and then click on Apply.As General Manager, you’ll oversee the seamless operation and commercial performance of this multi‑site hub, leading a passionate team to deliver exceptional member experiences and drive business growth. With three distinct brands operating under one roof, this role demands a balance of operational excellence, strategic thinking, and authentic connection to the wellness space – particularly with an understanding or background in yoga and holistic movement.The Role…● Salary: £45-55,000 base, experience dependent + OTE● Working Hours: Full‑time, flexible across weekdays and occasional weekends● Amazing working perks including access to all facilities, London wide.● Leave: 25 Days per annum.● Essential experience/understanding of yoga as a practiceReporting to: The Director of OperationsResponsibilities:1. Team Leadership & People ManagementRecruit, onboard, train, and lead a high‑performing team across all departments.Create and maintain a positive, professional, and safe work environment.Set clear expectations, conduct performance reviews, and manage development plans.Establish strong team culture and accountability, supported by clear communication and regular team meetings.2. Member Experience & Community BuildingRegularly engage with members to gather feedback, resolve concerns, and build strong relationships.Ensure a consistently exceptional member experience, rooted in customer service, community, and quality.Lead a culture of hospitality where every guest feels welcomed, supported, and inspired.3. Operational ExcellenceOversee all daily club operations including front of house, fitness floor, maintenance, and housekeeping.Implement and continually refine internal processes and systems to maximise operational efficiency.Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation.Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage.4. Financial Management & ReportingManage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control.Monitor the P&L, ensuring profitability targets are met and exceeded.Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed.Ensure tight control of accounts payables and manage supplier relationships effectively.5. Sales & Business DevelopmentDrive membership sales strategy across individual and corporate channels.Set and oversee sales targets, commission structures, and incentive plans for the team.Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities.Identify new opportunities for growth through partnerships, events, and community outreach.6. Quality Assurance & Process ImprovementAnalyse trends and customer feedback to proactively improve systems, workflows, and touch points.Monitor service standards, identify gaps, and take action to enhance delivery across all departments.Champion operational innovation by regularly reviewing processes for scalability and effectiveness.The Person:Experience in senior operations or general management within a high‑end fitness, hospitality, or wellness settingProven track record of leading diverse teams to deliver strong commercial and service outcomesStrong understanding of fitness and lifestyle trends, with a passion for elevating customer experienceCommercially astute with excellent budgeting, reporting, and financial control capabilitiesExceptional leadership, interpersonal, and communication skillsHighly organised, proactive, and comfortable managing multiple priorities in a fast‑paced environmentEntrepreneurial mindset with a desire to build, scale, and leave a lasting legacy.Success Metrics:Delivery of consistent and profitable financial results across revenue streamsAchievement of membership acquisition, retention, and satisfaction KPIsHigh levels of team performance, engagement, and staff retentionSmooth, efficient club operations with full compliance and service excellenceCreation of a strong, inclusive, and positive club culture that reflects brand valuesYour recruiter for this role is Heloise Nangle, Co‑Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. xpwpeyx Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.#J-18808-Ljbffr
