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Client Service Director
2 weeks ago
OverviewClient Teams’ Purpose: To grow sustainable client relationships, accounts and fee.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Client Service Director’s Purpose: To lead the Client Team, build commercially successful client partnerships, and deliver sustained account growth.As Client Service Director at Taxi Studio, you’ll set the direction for the Client Team, leading by example to inspire high-value client relationships, fee growth, and strategic account development. You’ll be accountable for delivering your team’s performance against client fee targets, while elevating Taxi Studio’s presence and impact at the most senior client levels. With a blend of commercial clarity and emotional intelligence, you’ll model what it means to be a true client partner — while always working in accordance with our Code of Conduct.Client AdvocatorYou’ll lead Taxi Studio’s most senior client relationships, building trust, surfacing opportunities, and delivering value beyond expectation. You’ll support your (Senior) Account Directors to unlock account potential and proactively guide the development of strategic client growth plans for all clients.Client DelighterYou’ll champion a culture of client delight, ensuring every engagement with Taxi Studio feels valuable, seamless, and surprising (in the best way). You’ll coach the team to balance empathy with influence, while consistently raising the bar for service standards across the business.Commercial LeaderYou’ll own the delivery of client fee targets across the Client Team, track quarterly performance, forecasting accuracy and report to the Senior Leadership Team and CEO. You’ll shape and approve high-value project proposals, guide tricky procurement conversations, and collaborate with the Finance & Commercial Director to ensure the commercial strength of every account is satisfactory.Impact CuratorYou’ll be accountable for ensuring that the Client Team capture KPIs for the projects in their care, and the efficacy of our work is measured to ensure we can always evidence its commercial impact.Account AcceleratorYou’ll drive account development strategies across the studio’s client base, working closely with the CGO and Business Development Team to align account growth with broader business goals. While the BD Team owns the new business pipeline, your focus is on growing value within existing accounts and holding (Senior) Account Directors accountable for delivering their client fee targets. You’ll be accountable for ensuring any deficit in our target account growth has a plan in place to resolve.Head of TeamYou’ll lead the development, performance and wellbeing of a high-performance Client Team, overseeing recruitment, line management and talent progression, ensuring that every team member is coached, supported, challenged and motivated to grow sustainable client relationships, accounts and fee. While you won’t be in the weeds of every project, and opportunity, the health and growth of our accounts is ultimately your responsibility. You’ll also champion the AI charge in your department.Five Important Things1. Our Code of ConductTaxi Studio’s three founders founded three values; they’ve since become the bedrock of our culture. So, on joining us, you’ll be asked to embrace (and sign) our Code of Conduct:Live Fearless: We’ll encourage you to embrace the extraordinary, think bigger, seek to improve, step into the unknown, back yourself, and be true to yourself.Form Real Relationships: We’ll expect you to do the right thing, treat others with respect, champion your colleagues, seek to assist not obstruct, give constructive feedback, and be kind to yourself.Play Fair: We’ll need you to always seek first to understand, collaborate without ego, bring the joy, say no when you need to, take responsibility for your actions, and be aware of your impact.2. Your BenefitsYou’ll be remunerated and rewarded based on your contribution to the business, and you’ll benefit from an array of benefits, too, including:Health Cashback Plan/Private Healthcare, Enhanced Pension Contributions, Enhanced Maternity and Paternity, Life Assurance Plan, Hybrid Working and Flexible Working Hours, plus a Paid Volunteering Day — so you can do some good, on us.And while it’s not a benefit, we operate a fair salary policy, which is reviewed every year and rigorously benchmarked against industry salary benchmarks.3. Career CaretakingWe’ll regularly check in with you to see how things are going — celebrating wins, talking through challenges, and setting clear goals to review next time. You can choose to work with a mentor and will always have access to our in-house coach. We also offer plenty of training throughout the year, plus an annual personal budget to support your wellbeing. And if you need a break, you’re encouraged to take a duvet day to look after your mental health.4. Diversity, Equity & InclusionNo matter who you are, where you’re from or what experience you may or may not have, you are very welcome to interview for a position at Taxi Studio. We uphold diversity of thought and support diversity in people. We seek divergent thinkers. And people that are smart and nice. It’s that simple.5. Being an Independent B Corp BusinessWe believe how we work matters just as much as what we do. Being an independent B Corp helps us stay true to that — free from the corporate red tape and shareholder pressures you’ll find in network agencies, we answer only to our people, the planet, and the brief.#J-18808-Ljbffr
