Contact Centre/ Head of Contact Centre Sales Manager
1 week ago
Contact Centre/ Head of Contact Centre Sales ManagerAll potential candidates should read through the following details of this job with care before making an application.Job Openings Contact Centre/ Head of Contact Centre Sales ManagerAbout the job Contact Centre/ Head of Contact Centre Sales ManagerJob briefDestiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks.About the Role:In this leadership role, you’ll be responsible for the Contact Centres overall success, ensuring it delivers exceptional customer service and achieves all sales and service targets. You’ll wear many hats, from overseeing day‑to‑day operations to developing and implementing strategic contact centre initiatives.You’ll be responsible for:Leading a Team of Champions: Recruiting, training, coaching, and motivating a large team of call‑centre agents to provide exceptional sales performance and customer service.Driving Performance: Developing and implementing call‑centre strategies that align with company goals and objectives. Analysing call‑centre data to identify areas for improvement and implementing programs to boost customer satisfaction and achieve sales targets.Operational Excellence: Ensuring smooth day‑to‑day operations by managing staff scheduling, performance management, and quality assurance processes.Staying Ahead of the Curve: Keeping up to date with the latest call‑centre trends and technologies to optimise efficiency and effectiveness.Resource Management: Managing call‑centre budgets and resources effectively to ensure a cost‑efficient operation.Strategy: Drive CRM and Call‑Centre strategies.To be successful, you’ll need:Education: University or Technikon Degree, or at least 8 years of practical experience in the Life Insurance Sales / Call‑Centre environment, where this is supported by a formal RPL (Recognition of Prior Learning) record. A Certificate in Call‑Centre Management (SA NQF Level 6) issued by a recognised international body is an added advantage.Minimum 5 Years of Call Centre Management Experience: A proven track record of success in leading and motivating call‑centre teams to achieve ambitious goals.Strategic Visionary: The ability to develop and implement call‑centre strategies that align with the company’s overall objectives.People Leader: Exceptional leadership and people management skills, with the ability to create a positive and motivating work environment.Communication Maestro: Strong communication and interpersonal skills to build relationships with call‑centre agents, supervisors, and other stakeholders.Data‑Driven Decision Making: The ability to analyse call‑centre data and translate insights into actionable strategies.Tech Savvy: Proficiency in Microsoft Office Suite and a willingness to learn new call‑centre technologies.Job Types: PermanentOther benefits include:Paid annual leaveFuneral Insurance CoverBasic salary plus override commissionWorking Hours:You will be contracted for 45 hours per week. xpwpeyx We operate a 24‑hour call‑centre service, and you will be working as per the call‑centre rota.#J-18808-Ljbffr
-
Head of Contact Centre
2 weeks ago
Birmingham, United Kingdom National Express Full time**Join us on the Journey...** We are looking for a **Head of Contact Centre** for of our UK Bus & Coach division based in **Birmingham.**In his role, you will shape the future of a changing Contact Centre operation supporting our customers across all UK divisions, committed to delivering an excellent customer experience, aligning a brand led employee voice...
-
Contact Centre Manager
16 hours ago
Birmingham, United Kingdom LTK Consultants Full timeWe have an exciting opportunity for a **Contact Centre Manager**to join our team based at their **Birmingham** Business Park office. You will join on a **full time, permanent basis** and in return, you will receive a **competitive salary.** LTK is a dynamic and industry leading business consultancy in the Automotive sector, specialising in developing and...
-
Contact Centre Advisor
5 days ago
Birmingham, United Kingdom LTK Consultants Full time**Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of...
-
Contact Centre Manager
17 hours ago
Birmingham Business Park, United Kingdom LTK Full timeLTK Consultants is a leading automotive consultancy and training organisation dedicated to providing business solutions to companies throughout the UK. Our services range from analysing the current market, through designing and developing solutions for growth to implementing & managing solutions. Established in 2007, LTK Consultants is a young, vibrant...
-
Sales Specialist
1 week ago
Birmingham, United Kingdom BT Group Full time# Sales Specialist (Contact Centre)Job Req ID: 53831Posting Date: 2 Dec 2025Function: Sales and CommercialUnit: BusinessLocation: UK Wide, United KingdomSalary: Competitive**Location:** Birmingham, Bristol, Leeds, London, Manchester or Sheffield## **Benefits Include**On Target Bonus - 65% BT Pension scheme; minimum 5% employee contribution, BT contribution...
-
Contact Centre Advisor
2 weeks ago
Birmingham, United Kingdom RS Connect Full time**Position**: Contact Centre Advisor **Reporting to**: Team Manager and Contract Manager **Hours**:Monday to Friday 9am-5pm plus 1 Saturday per month 9am-1pm **Delegates**: None A nationwide auto electrical installation company, who offer a full supply and installation service whether it be telematics, cameras or any aftermarket vehicle products, require...
-
Contact Centre Advisor
3 days ago
Birmingham Business Park, United Kingdom LTK Full time**Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of...
-
Contact Centre Advisor
3 days ago
Birmingham, United Kingdom Cox Automotive Full timeInspection Services is a core part of the Manheim Inventory Solutions business, and is the number one provider of end of lease vehicle inspection and collection services. Inspection Services offers its customers a seamless process that enables them to capture end of lease damage on the vehicle in the presence of the Hirer, thus providing a tangible return on...
-
Contact Centre Advisor
1 week ago
Birmingham, United Kingdom Ingeus UK Full time500550 - Birmingham, West Midlands, United Kingdom - Employability - Advice & Guidance - Full Time / Permanent - Opening on: Oct 10 2024 - Closing on: Nov 8 2024 **Contact Centre Advisor** **Salary**: £24,500 per annum **Part Time -** 20 hours 10.00 am - 14.00pm Monday - Friday ( must be able to work these hours). **Location: Birmingham - 4th Floor, 154...
-
Contact Centre Advisor
2 weeks ago
Birmingham, United Kingdom British Heart Foundation Full timeAre you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research....
