Head of Content

Get AI-powered advice on this job and more exclusive features.Ensure you read the information regarding this opportunity thoroughly before making an application.TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry.Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.Role PurposeAre you a content dynamo with a passion for storytelling and a knack for strategy? As our Content lead, you’ll be the driving force behind TalkTalk’s content revolution—creating, curating, and amplifying stories and campaigns that make us irresistible to new and existing customers alike. You’ll work hand-in-hand with social, SEO, and visual creator colleagues to ensure our brand shines everywhere we show up.Main ResponsibilitiesLead the creation and execution of a bold and creative content strategy that boosts TalkTalk’s presence and appeal across our website and digital platforms as well as third partiesPlan, create, and commission a diverse range of content—including blogs, articles, videos, infographics, guides, and customer stories that brings our brand to life and speaks to both potential and current customers.Own and manage the content calendar, ensuring a steady stream of fresh, relevant, and on-brand material across all channels.Collaborate closely with social, SEO/PPC, creative and Corporate Communications colleagues to ensure all content is discoverable, shareable, visually engaging, aligned with our brand voice, optimised for search, and supports our acquisition goalsUse analytics and insights to identify content gaps, spot trends, and optimise performance—always looking for new ways to surprise and delight our audiences.Champion TalkTalk’s tone of voice, ensuring every piece of content feels uniquely “us” and is consistent across all touchpoints.Collaborate with Product, Commercial, and Customer teams to turn business priorities and product launches into compelling content campaigns.Monitor content performance, using data to drive continuous improvement and demonstrate ROI.Stay up to date with industry trends, competitor activity, and emerging content formats, bringing fresh ideas to the table.Deputise for the Head of Brand & Digital Marketing as appropriateBe a brand ambassador, always looking for new ways to tell our story and engage our community.Knowledge, Skills & ExperienceKnowledge:Deep understanding of the power of content marketing and digital storytelling to aid brand buildingFamiliarity with SEO, social media, and visual content best practices.Awareness of the telecoms, utilities, or other consumer-facing sectors is a plus.Skills:Exceptional writing, editing, and creative briefing skills – just at home writing as strategising, and the ability to switch between both.Strategic thinker with a flair for big ideas and the detail to deliver them.Strong project management and organisational skills—able to juggle multiple campaigns and deadlines.Confident collaborating with cross-functional teams and external partners.Comfortable using analytics tools to measure and optimise content performance.Able to inspire and lead creative contributors.Experience:Proven experience in content marketing, journalism, or digital communications.Track record of delivering successful content campaigns that drive engagement and business results.Experience working with SEO, social, and creative teams.Experience managing content calendars and editorial workflows.Energetic, positive, and passionate about storytelling.Collaborative, open to feedback, and always learning.Customer-focused and commercially savvy.-Adaptable, resilient, and ready to thrive in a fast-paced, ever-changing environment.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days xpwpeyx )Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us tooSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketingIndustriesTelecommunications, Technology, Information and Media, and Internet Marketplace PlatformsReferrals increase your chances of interviewing at TalkTalk by 2xSign in to set job alerts for “Head of Content” roles.Social & Content Manager - fashion lifestyle brandManchester Area, United Kingdom 1 week agoManchester, England, United Kingdom 3 days agoSalford, England, United Kingdom 7 hours agoManchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 1 month agoManchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 2 weeks agoCopywriter (Automotive Industry – SEO & Content Focus)Manchester, England, United Kingdom 4 days agoManchester, England, United Kingdom 1 month agoManchester, England, United Kingdom 3 days agoCommunications and Marketing Manager (Middle East and Africa)Manchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 2 days agoManchester, England, United Kingdom 1 month agoSalford, England, United Kingdom 1 day agoPost Creative Strategist (Social Media Manager)Manchester Area, United Kingdom 1 week agoManchester, England, United Kingdom 4 weeks agoManchester, England, United Kingdom 1 day agoManchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 1 week agoManchester Area, United Kingdom 3 days agoManchester Area, United Kingdom 1 day agoManchester, England, United Kingdom 2 days agoManchester, England, United Kingdom 1 week agoAtherton, England, United Kingdom 1 day agoManchester, England, United Kingdom 2 days agoBid Writer for Equality Sector: Home Based - VolunteerManchester, England, United Kingdom 6 days agoManchester Area, United Kingdom 2 days agoManchester, England, United Kingdom 7 hours agoWe’re unlocking community knowledge in a new way. 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