Visitor Experience Duty Manager

2 weeks ago

Oxford, United Kingdom Gardens, Libraries and Museums (GLAM), University of Oxford Full time £150 - £200

About the RoleAs a Visitor Experience Duty Manager you will lead and support the largest team in the Museum, ensuring Visitor Experience Assistants deliver exceptional service to every visitor.Increase your chances of an interview by reading the following overview of this role before making an application.Key ResponsibilitiesLead and support the Visitor Experience Assistants (VEAs), ensuring high quality visitor service across museum spaces.Support security operations by maintaining efficient staffing of public areas and ensuring the team is well trained, motivated, and managed.Collaborate with Supervisors, Head and Deputy Head of Visitor Experience to deliver the Museum’s strategic goals and Visitor Experience Team aims.Maintain safety standards, manage daily briefings, coordinate staff, and maintain a positive, inclusive working culture.Support visitor‑facing volunteers and manage visitor queries and incidents with professionalism.Work flexible hours, including weekends, bank holidays, and occasional evenings, and lift, carry, and move objects as required.About YouGenuine enthusiasm for working in a visitor‑facing environment.Sound judgement, tact, and diplomacy when managing challenging circumstances and a commitment to teamwork and personal development.Good understanding of workplace health and safety and the ability to follow relevant policies.Flexibility, reliability, and strong communication skills to engage with a diverse audience of visitors and team members.What We OfferAn excellent contributory pension scheme38 days of annual leaveA comprehensive range of childcare servicesFamily leave schemesCycle loan schemeDiscounted bus travel and Season Ticket travel loansDiversityWe promote a friendly, inclusive culture and welcome applicants from all backgrounds. xpwpeyx We are committed to inclusive recruitment and provide support through the application and interview process.#J-18808-Ljbffr

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    2 weeks ago

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