Account Director, EMEA

Whitestone is a fully remote, global creative branding agency where talented people bring merchandise to life with purpose, personality, and endless possibilities. Since our founding in 2013—what began in a one-bedroom apartment, we’ve grown into an award-winning organization of 85+ team members across the U.S., Canada, the U.K., Ireland, and the Philippines.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We partner with some of the world’s most influential and household-name brands to design, source, and scale premium branded-merchandise programs that help bold companies show up and stand out. Our work blends creativity with conscience, delivering innovative, sustainable solutions through responsible sourcing and planet‑forward initiatives, including our commitments to EcoVadis and 1% for the Planet.Our culture is human, collaborative, and growth‑driven. Recognized as an Inc. Best Workplace (2023 & 2025), Counselor Magazine’s #1 Best Place to Work (2024), and PPAI’s Greatest Companies to Work For (2025), Whitestone continues on an ambitious path toward becoming a global Top 40 distributor—creating merchandise people actually want to keep, use, and talk about.Job Title: Account Director, EMEAReports to: CEOLocation: RemoteJob Type: Full time, exemptJob Summary: The Account Director, EMEA will serve as the CEO’s strategic partner in launching and scaling Whitestone’s presence across EMEA. This role blends enterprise account leadership, regional business development, and program execution. The Account Director will oversee key client relationships, manage end‑to‑end delivery of branded merchandise programs, and build the operational foundation necessary for sustainable regional growth.This is a hands‑on, entrepreneurial role ideal for someone who thrives in fast‑scaling environments, excels at building structure from the ground up, and is comfortable navigating ambiguity while delivering exceptional client outcomes.Strategic Account Leadership: Builds, nurtures, and expands enterprise‑level client relationships; functions as a trusted advisor and senior point of contact for EMEA customers and prospects.Global Expansion & Operational Enablement: Proactively develops processes, workflows, and infrastructure to support regional growth across multiple markets and time zones.Product, Platform & Program Expertise: Maintains deep understanding of Whitestone’s product capabilities, e‑commerce platforms, operational workflows, and branded‑merch best practices.Cross‑Functional Influence: Collaborates seamlessly across marketing, production, logistics, and U.S.-based teams to ensure cohesive delivery, communication, and performance.Growth & Innovation Mindset: Identifies revenue opportunities, program enhancements, and creative solutions that deepen client engagement and accelerate Whitestone’s presence in EMEA.Partner with the CEO to drive EMEA expansion, including market prioritization, partnership development, and early pipeline growth.Serve as the primary relationship lead for EMEA accounts, overseeing communication, engagement, and long‑term client success.Manage end‑to‑end delivery of client programs—from proposals and estimates to production, fulfillment, and post‑launch support.Develop scalable operational workflows and playbooks to support regional enablement and future team growth.Coordinate cross‑functional execution with marketing, logistics, production, finance, and U.S. teams to ensure seamless program performance.Execute detailed account operations, including order processing, documentation, website maintenance, and reporting accuracy.Identify and pursue revenue growth opportunities through strategic recommendations, cross‑selling, and land‑and‑expand initiatives.Prepare and deliver client‑facing materials such as presentations, business reviews, program analyses, and spec samples.Track regional KPIs and maintain CRM accuracy, ensuring reliable forecasting, data integrity, and visibility across global teams.Coordinate Whitestone’s participation in regional industry events and trade shows to build brand presence and support lead generation.Minimum Qualifications:5–8 years of experience in account management, project management, enterprise client services, or sales operations.Experience in branded merchandise, promotional products, e‑commerce programs, or creative/marketing services preferred.Proven success managing EMEA accounts and leading complex, cross‑functional programs in fast‑paced environments.Experience supporting international or distributed teams, ideally with exposure to EMEA markets.Strong organizational, communication, and stakeholder‑management skills; able to operate autonomously with high ownership.Proficiency with CRM systems (HubSpot preferred), project management platforms (Asana, ), reporting tools, and productivity suites.Ability to travel regionally and occasionally to the U.S. to support strategic initiatives.Comfort with ambiguity and a “build‑as‑you‑go” startup mindset.Resourceful, willing to research and explore solutions.Ability to work in a remote environment with strong, reliable internet access.What’s in it for me?At Whitestone, we’re serious about doing great work—and just as serious about creating space for you to live your best life. Here’s how we support you inside and outside of work:Work where you thrive: 100% remote, always. Whether that’s at home, a café, or across the globe—you choose the environment where you do your best work.Well‑Being First: Comprehensive healthcare benefits, plus a monthly fitness stipend so your health goals don’t take a back seat.Investing in Your Future: A competitive salary with performance‑based bonuses.Time That’s Truly Yours: Various time off programmes and seasonal office closures so you can recharge. Plus, Summer Fridays to make the most of the season.Life Milestones, Supported: Generous parental leave for growing families, and a 5‑Year Service Trip to celebrate your journey with us.Connection, On Your Terms: Company retreats, team events, and VTO (Volunteer Time Off) so you can bond with colleagues and give back to causes you care about.Tools for Your Best Work: Top‑tier gear (Mac desktop or laptop) and a home office stipend to create a workspace that inspires you.A Culture That Walks the Talk: Inclusive, collaborative, progressive—and actually fun. You’ll be surrounded by teammates who want you to thrive, not just survive. xpwpeyx Variable Compensation: In addition to base salary, this position includes eligibility for the variable compensation plan associated with the role.Equal Employment Opportunity (EEO): Whitestone Works LLC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.#J-18808-Ljbffr