Patient Safety and Experience Partner

OverviewAre you passionate about making healthcare safer and more patient-centred? We are looking for a dynamic and engaged individual to help shape our brand-new Patient Safety and Experience Partner voluntary role at St Hugh's. This is a unique opportunity to bring an independent perspective, amplify the patient voice, and work alongside our team to enhance safety and experience for our community.Considering making an application for this job Check all the details in this job description, and then click on Apply.The voluntary role is anticipated to support up to one day a month on site, reporting to the Head of Clinical Services.ResponsibilitiesProvide a different perspective on patient safety and experience, not influenced by organisational bias or historical systems.Reinforce the patient voice and that of our communities in Grimsby to support a patient-centred approach to safer healthcare at St Hugh’s.Contribute to day-to-day work as the role develops, with openness to shaping tasks and priorities.Engage with patients and staff about safety, experience and what matters to them.Help understand what we do well and how we can do it more consistently.Help develop patient safety information resources (e.g., leaflets, guides and checklists).Act as the patient voice on improvement projects.Support some patient safety training of staff.Attend networking meetings with healthcare partners (e.g., primary care and community groups).Attend meetings with executive team members and senior managers to check and challenge.Join interview panels for staff patient safety and experience roles.In future, support the team when reviewing incidents and complaints, including participating in learning responses.About usWe want this role to be a true partnership and to provide a positive experience for the volunteer. We hope you will gain:Understanding of how a charity providing health and social care works from the inside.Training and skills around patient safety, including Human Factors and system safety.Skills in building a brand-new role with a clear vision.Opportunity to improve and refine skills you already have (e.g., public speaking, critical thinking, quality improvement, writing).Be part of a wider network of healthcare partners.Be a patient advocate for health inequalities.DetailsDate posted: 21 October 2025Pay scheme: OtherSalary: Depending on experience (Volunteer Role)Contract: VoluntaryDuration: 365 daysWorking pattern: Flexible workingReference number: B Job locations: St. Hugh’s Hospital, Peaks Lane, Grimsby, DN32 9RPJob responsibilitiesAt HMT, our mission is to provide market-leading care solutions for individuals with complex needs, focusing on serving marginalised and deprived communities. We aim to improve lives and encourage healthier communities through high-quality, compassionate healthcare.Our Values: Caring, Enterprising, Resourceful, Authentic, Accountable. xpwpeyx If you are interested in the role, please contact Ashleigh Jack (Head of Patient Safety & Improvement) at .Person specificationExperience desirableUnderstanding of and broad interest in patient safety and experienceAbility to communicate well in writing and read comprehensive, sometimes sensitive reportsAbility to understand and evaluate a range of informationConfidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety and experienceAbility to provide a patient or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only)Experience of championing health improvementsAbility to be a critical friendInteraction with multiple stakeholders at senior management levelExperience of working in partnership with healthcare organisations or programmesSound judgement and an ability to be objectivePersonal integrity and commitment to openness, inclusiveness and high standardsDisclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check may be required.Employer detailsEmployer: Healthcare Management Trust – St Hugh’s HospitalAddress: St. Hugh’s Hospital, Peaks Lane, Grimsby, DN32 9RPEmployer's website: #J-18808-Ljbffr