Deputy Head of Service for Performance

What we offer:If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:Flexible working options including hybrid working28 days annual leave plus Bank Holidays, rising to 33 days plus Bank HolidaysAn extra day off for your birthday & options to buy or sell annual leavePension with 5% employer contributionEnhanced sick pay allowances, maternity & paternity paymentsHigh Street, retail, holiday, gym, entertainment & leisure discountsAccess to our financial wellbeing hub & salary deducted financeEmployee assistance programme & wellbeing supportAccess to EDI networks and colleague cafesCycle to work scheme & season ticket loansOngoing training & support with opportunities for career development & progressionAbout the Role:As a Deputy Head of Service for Performance & Quality you will:proactively analyse data from diverse sources, transforming it into powerful & useful insights for our serviceproduce management information, impact analysis, service modelling & customer-focused performance toolsmonitor service performance & identify risks to support & enable data-driven decision-making & continuous improvementbe a key member of a multi-disciplinary network of experts within Victim Support’s London Management Teamwork in partnership with key stakeholders across London’s criminal justice system such as the Mayor’s Office for Policing and Crime (MOPAC), London’s Police forces & the Ministry of Justice (MoJ)Regular tasks will include:Producing monthly & quarterly reports for funders to evidence KPIs; identify trends, risks & service improvementsDeveloping & iterating analytical pipelines to deliver high quality insight on service performanceMeeting with front-line teams to explore service delivery & performance dataDelivering insights & actions to stakeholders regarding service effectivenessIdentifying areas of the service where data science & emerging technologies can be applied to improve efficiency, such as AICollaborating with data professionals across Victim Support’s national data function and within MOPAC’s Data & Insight functionYou will need:experience using either Python or R to bring data together from diverse sources and prepare for analysis using cleaning and preparation techniquesextensive practical experience of using innovative platforms for data visualization including R Shiny, Power BI and/or TableauA degree or equivalent professional experience in subjects such as Statistics, Data/ Computer Science,, Public Policy, or the Sciences would be desirablePlease see attached Job Description and Person Specification for further details.About Us:Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We look forward to hearing from youWe reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. xpwpeyx If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.#J-18808-Ljbffr