Customer Service Representative
1 week ago
Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.The Customer Service Representative will deliver a great experience and good outcomes to customers of Hodge who choose to contact us by telephone or email. Continuously consider opportunities to improve the way things are done and support other colleagues helping to make Hodge a great place to work.Essential experience:Able to evidence a passion for delighting customers and delivering on promises made to themExcellent verbal and written communication skillsPrevious experience within a Customer Services roleAbility to demonstrate proficiency in using Office 365 applicationsKey responsibilities will include:Be available to take customer calls in line with planned schedulesCommunicate with customers in a positive tone of voice, ensuring they are treated with kindness, compassion and empathy especially at times when they really need our helpFollow role and task specific procedures to ensure consistently good outcomes are delivered for our customersComplete all administrative tasks (e.g. emails, post, property sales and other ad hoc duties) allocated accurately and within agreed timescalesEnsure customer accounts and system records are accurately updated based on the conversation that has taken place with the customerIdentify and record details of customer complaints and vulnerabilities and provide the appropriate support at these key moments of truthIdentify when you are unable to provide the support required by the customer and escalate to the relevant team or role at Hodge (e.g. Team Leader, Complaints, Customer Care)Be relentless in looking for new improved ways to do things to help Hodge to continuously improveLook for ways to support other colleagues and play a key role in making all colleagues feel welcome, ensuring Hodge is a great place to workBe proactive in your personal development and relentless in identifying opportunities for continued development.Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, media, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose. xpwpeyx Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.
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