Key Accounts Coordinator
24 hours ago
Macmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers and providing monthly business reports.A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.This is a varied and challenging position which will involve:Understanding Key Account customers requirementsDeveloping and improving the EDI relationshipScheduling and attending meetingsResolving and responding to queries and claims promptlyProducing minutes and controlling the action points from the meetingsMonitor the despatch performance of orders assisting in warehouse workload managementActively involved in the change management process; raising and testing change management forms as requiredYou will ideally have the following skills, knowledge and experience:Recent experience key accounts managementExcellent written and verbal communication skillsExcellent working knowledge of Microsoft Office Excel (preferably 2010)Flexible and willing attitude with a good team working ethosDemonstrate attention to detailUsed to dealing with SLAs and tight deadlines with changing customer demandsA thorough understanding of Customer Services Processes This is an exciting role which requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be a bonusMacmillan Distribution values are based on ‘Delivering Excellence’ and we expect your own work values to be the same. As such, you will need to demonstrate the ability to be a great communicator with colleagues, external publishers, customers and carriers and be an ambassador for the business. Alongside this, you will need to have excellent working knowledge of Microsoft Excel and previous experience of key account management. See the full job description here.The working hours are 9.00am - 5.00pm, Monday to Friday (with an hour for lunch).We will provide you with hybrid working (currently 3 office days/2 WFH), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday (increasing with service) plus bank holidays, free parking, book discounts, employee assistance programme ( ) and much more.Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here.All applicants must have the right to live and work in the United Kingdom.Closing date for applications: 1 January 2026No agencies. xpwpeyx Remote working/work at home options are available for this role.
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Key Accounts Coordinator
4 days ago
Basingstoke, Hampshire, United Kingdom Macmillan Distribution Full timeMacmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and...
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Key Accounts Coordinator
4 days ago
Basingstoke, Hampshire, United Kingdom Macmillan Full timeMacmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and...
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Key Accounts Coordinator
4 days ago
Basingstoke, United Kingdom MacMillan Distribution Ltd. Full timeA leading distribution company in Basingstoke is seeking an experienced Key Accounts Coordinator to manage key client relationships and ensure excellent service delivery. The role involves attending meetings, resolving queries, and supporting account management with skills in Microsoft Excel. Candidates should be proactive communicators who can handle a busy...
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Key Accounts Coordinator
2 days ago
Basingstoke RG YJ, United Kingdom Macmillan Publishers Full timeMacmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and...
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Key Accounts Coordinator
4 days ago
Basingstoke, United Kingdom MacMillan Distribution Ltd. Full timeMacmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and...
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Key Accounts Coordinator
3 days ago
Basingstoke, Hampshire, United Kingdom Macmillan Distribution Full timeMacmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and...
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Customer Account Coordinator
3 days ago
Basingstoke, United Kingdom Office Angels Full time**Customer Account Coordinator** Office Angels have teamed up with a well known local client who are looking to recruit a **temp to look after their key accounts** This role will be to work in a fast paced team of individuals who are hardworking, have excellent communication skills as well as being able to multitask **The day to day duties in your new job...
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Key Accounts Coordinator
2 weeks ago
Basingstoke, United Kingdom Macmillan Full time**This is a varied and challenging position which will involve**: - Understanding Key Account customers' requirements - Developing and improving the EDI relationship - Scheduling and attending meetings - Producing minutes and controlling the action points from the meetings - Monitor the dispatch performance of orders assisting in warehouse workload...
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Hybrid Account Coordinator
3 days ago
Basingstoke, Hampshire, United Kingdom Macmillan Distribution Full timeMacmillan Distribution is recruiting an experienced Key Accounts Coordinator to join our Key & Speciality Accounts Team within our Customer Operations department. Reporting directly to the Key & Speciality Accounts Manager, you will take full ownership of all aspects of managing designated Key Accounts including resolving all queries, scheduling and...
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Credit Controller
2 weeks ago
Basingstoke, United Kingdom Macmillan Full time**Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third-party publishers. The team in Basingstoke and Swansea ensures a smooth operation of receiving, storing, and distributing an extensive range of books,...
