Cluster Hotel Manager

The Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community.Find out if this opportunity is a good fit by reading all of the information that follows below.This is a multi-site role for Heeton Concept Aparthotel—Edinburgh—Queen Street and Stewart Aparthotel by Heeton Concept. Located less than a two-minute walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer our guests a home away from home.Why work for usWe offer market-appropriate salary plus access to our extensive benefits package, which includes:Exclusive access to the employee recognition & reward scheme - Heeton RewardsService-based annual leave (increasing up to a maximum of 5 extra days)Private Medical & Dental SchemeContributory pension scheme of up to 5% with serviceEmployee Assistance Programme, Life Assurance and Income Protection SchemesEmployee & Friends/Family discounted rates at Heeton-operated hotelsReferral schemeNumerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many moreHeeton is an expanding company which offers excellent career, training and development opportunitiesFantastic career potential with one of the UK's fast-growing hotel operatorsRetention bonus on completion of 6 and 12-month serviceWhat we need from youPrevious management experience as a hotel manager at a mid-market branded hotel.The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike.You can demonstrate how you will have the ability to motivate, appraise, support and challenge the team to improve the overall performance daily. Naturally, inspire and influence your team to improve and enhance the business.The ability to work under your own initiative have an eye for detail and have a love of providing excellent customer service.Accountable and resilient with the ability to work under pressure in a fast-paced environmentFlexibility to respond to a variety of work situations; and ability to work on your own and as part of a teamBe highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.You will be a great team player with good interpersonal and communication skillsHave a high level of commercial awareness and sales capabilitiesYou should use the internal and external tools at your disposal to develop both yourself and your colleagues alikeWhat you will be doingPeopleDirect everyday activities, plan and assign work ensuring you always have the right staffing numbersDevelop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performanceTrain team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficientlyRecommend or initiate any HR-related actions where neededPromote teamwork and quality service through daily communication and coordination with other shifts and departmental managementResponsible BusinessEnsure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies, procedures, and regulatory requirements.Maintain relations with outside contactsAct as public relations representative to raise awareness of the hotel and brand in the local communityDrive team member involvement in community organisations, activities and businessesDevelop and carry out action plans to be environmentally conscious and take steps to reduce the hotel’s carbon footprintPerform other duties as assigned. xpwpeyx May also serve as the manager on dutyGuest ExperienceInteract with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community membersMake sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenitiesFinancialSupport the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitabilityMake recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyaltyIn line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.#J-18808-Ljbffr