Revenues and Benefits Compliance and Quality Officer
2 weeks ago
Revenues and Benefits Compliance and Quality OfficerPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.We are Lichfield District Council, a local authority in the heart of England that provides local services to over 100,000 residents. Our district is known for its historic city centre, impressive Lichfield Cathedral and as the birthplace of Samuel Johnson. We are ambitious, innovative and highly driven to be the best in all that we do, and we want to further this growth potential by hiring great people.ResponsibilitiesRepresent the Council at Magistrates, County Court, Valuation Tribunal and Tribunal Service hearings.Prepare and present court papers, evidence and reports for legal proceedings.Handle disputes, appeals and complaints, and support responses to MP correspondence and Freedom of Information requests.Support the preparation of subsidy estimates and final claims, ensuring maximum subsidy recovery.Review policies, procedures and performance to identify and assist in implementing improvements.Process Direct Debit transmissions, refunds and cash reconciliations.Resolve complex queries from residents, businesses and internal departments by phone, letter, email or in person.Assist with annual billing and year‑end procedures for Council Tax, Business Rates and BIDs.Support system administration of NEC and Enterprise software, ensuring accurate reporting and issue escalation.Knowledge and ExperienceAdvanced knowledge of Housing Benefit Legislation and Local Council Tax Support Legislation; orAdvanced knowledge of the Local Government Finance Act 1988 and 1992, the Council Tax (Administration and Enforcement) Regulations 1992 and the Non‑Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989 and associated case law.Knowledge of welfare benefits including subsidy.Working knowledge of a Revenues and Benefits System.Skills and ExperienceExperience working with Revenues and Benefits systems.Strong analytical and IT skills, with the ability to manage complex information accurately.Excellent written and verbal communication skills.Confidence handling challenging situations and representing the Council in formal settings.A full driving licence and access to a vehicle.BenefitsFriendly and supportive environment underpinned by our values.Hybrid working including flexibility around working patterns.Local government pension with life cover – three times your salary as a lump sum if you die in service.Generous annual leave.Private health care after your 6‑month probation.Free onsite parking.Discounted gym membership.Fantastic modern offices with complementary refreshments.Plus, more.Application ProcessTo be considered for this exciting opportunity, please send your CV and supporting statement to If you need support with completing your application, or for any part of the recruitment process, please contact the same email so that we can discuss reasonable adjustments.We value the interest shown in our vacancies and aim to consider every application carefully. However, in the event of exceptionally high levels of response, we reserve the right to close this vacancy early to manage application volumes effectively. xpwpeyx If you have not heard from us within 4 weeks of the closing date, please assume that your application has been unsuccessful on this occasion.#J-18808-Ljbffr
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Lichfield, United Kingdom WMJobs Full timeRevenues and Benefits Compliance and Quality Officer We are Lichfield District Council, a local authority in the heart of England that provides local services to over 100,000 residents. Our district is known for its historic city centre, impressive Lichfield Cathedral and as the birthplace of Samuel Johnson. We are ambitious, innovative and highly driven to...
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lichfield, United Kingdom Lichfield District Council Full timeWe are Lichfield District Council. A local authority in the Heart of England that provides local services to over 100,000 residents. Our District is a beautiful place to live and work, with its historic city centre which has the impressive Lichfield Cathedral and is the birthplace of Samuel Johnson. Our organisation is ambitious, innovative, and highly...
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