Head of Delivery

Join to apply for the Head of Delivery role at TonicEnsure all your application information is up to date and in order before applying for this opportunity.Tonic’s Central Delivery team performs a vital function ensuring effective governance of all client engagements. Ultimately responsible for all stages of the delivery lifecycle, from mobilisation through to project close, the team continues to grow in-line with Tonic’s increasing book of work.The Global Head of Delivery will be accountable for multiple responsibility streams at Tonic, as the leader of the Central Delivery team.ResponsibilitiesEngagement Mobilization Contribution to Sales proposal definitionEnsure that client sales proposals are fit-for-purpose to meet our delivery and commercial goalsTonic team definition Tonic delivery model definitionSelection of the best team for delivery successReview of internal and external candidates, experience and skillsetsRecruitment of the right external candidates Job specs, CVs, interviews, assessmentsManagement of commercial terms and contracts for candidatesOngoing partnership with Head of Operations, for legal and commercial considerationsLead for Client Engagement mobilization Ongoing coordination with Client Sponsors & Procurement teamStatement of Work review and feedbackPre-engagement planning & mobilization Approach & plan definition, roles and responsibilities, change methodologies, tools and templates, etcCommunications with Tonic delivery team 121s and Tonic team meetingsCreation of high-quality client materials for Engagement Kick-OffLeading of Kick-Off workshops and early client meetings, as requiredDelivery ManagementLead delivery communications framework Client meets. Tonic meets, team 121sCentral engagement tracking and reporting across all Tonic engagements, including: Plan statusTonic deliverablesRAIDBudget and profitConsolidated status reporting across all engagements, for SMT consumptionManage central quality assurance process for Tonic artefacts and deliverables, to ensure we meet our high-quality standards: Governance artefacts - Project plans, status updates, SteerCo decks, RAID logs, etcDesign artefacts - Current state analysis, business requirements, target operating model proposals, vendor assessments, etcSenior Mgmt artefacts – Executive decks, business cases, program design, etcClient relationship management Build successful, long-term client relationships, as the key point of contact for delivery items, escalations and remediationOwnership of all client-facing delivery communications and escalationsRegular client meetingsTimely and practical solution remediation, for key risks and issuesPro-Active Delivery AdvisoryOngoing provision of pro-active advice and guidance across our Tonic delivery teams, to ensure we deliver successfully on our client goals: Preparation for key client meetings, including SteerCos and Working GroupsTonic delivery approach per project phaseStakeholder managementPro-active identification and mitigation of key delivery risksIdentification of additional domain and transformation expertise requiredContinual improvement of our Delivery operating modelThe Global Head of Delivery will be accountable for building a best-in-breed delivery operating model to ensure delivery scalability and standardization, applied across a high-growth book of high complexity client engagements.The Global Head of Delivery will establish a culture of continual improvement, to ensure that our Delivery team continually monitors our delivery performance vs our goals, and uplifts key areas via a prioritized, well-structured approach.Creation of an objective set of goals and metrics for the Delivery teamOngoing success tracking across agreed goals/metricsLead formal lessons learnt across existing and previous delivery engagementsOngoing assessment of Tonic’s delivery operating model (process/tech/data/people/governance)Successful execution and governance of our Central Delivery Improvements programStatus reporting on our Delivery Improvements programBuild a motivated and highly-productive Delivery teamThe Global Head of Delivery will provide leadership across the entire Delivery team. They will build a motivated and energetic Delivery team to meet our evolving client needs, by growing our cultural principles of genuine expertise, client first, continual improvement and integrity.Management of Global Delivery team Drive innovation by creating an environment that encourages forward-thinking, being a leader and innovative ways of workingDelivery team communications, via 121s, team/client meetings and other forumsDelivery team inductions, training and learning opportunitiesMaintain low staff attrition, per our targetsManagement of team performance, including objectives setting, performance reviews and appraisalsConsultant remunerationConsultant contract negotiation and executionIncremental growth of our client delivery scopeThe Global Head of Delivery will contribute to Tonic’s ongoing commercial growth, by identifying and collaborating with the Client Management team to shape relevant sales opportunities at our clients, led by the high-value delivery outcomes that we have realized.Ongoing identification of Tonic sales opportunities, driven by our client’s genuine needsContribution to sales proposals and bids for new workDefine new Tonic services, in line with our clients’ needs, and assess impacts on our delivery operating model (incl. Return on Investment analysis)Additional TasksTonic’s new Global Head of Delivery will be a key leader and member of the SMT, who will be expected to contribute to company strategy and direction, leveraging their previous experience and leadership skills.Any additional duties as they arise as part of company growth, to be agreed on an ad-hoc basis.Required Skills & ExperienceGeneral15+ years’ experience within the Financial Services industry, across a variety of firmsDirect experience working within one or more financial markets consultanciesExperience working within a smaller, growing organisationTransformationPreviously held a Head of Delivery position, or equivalent, at one or more financial consultanciesProven Business Transformation specialist, with 15+ years related experience across a series of different Transformation roles (Business Analyst, Project Manager, Program Manager, Architect, etc). xpwpeyx Minimum requirements include: 5+ years’ experience as a Project Manager5+ years’ experience as Programme Manager, responsible for managing multiple projects in parallelLeadership of high-complexity programmes within tight timeframes, including: Advisory projectsBusiness Transformation projects Definition – Mobilization, analysis, requirements, target operating model design, vendor assessments, solution designImplementation – Build, test, operational readiness, go-live and post go-live managementHands-on management of high complexity transformation programs, including but not limited to: Regulatory complianceGreenfield business build programsTarget operating model designDigital transformation programs, focused on data, technology and system re-platformingSuccessful definition and implementation of delivery operating model improvements within a consultancy, to achieve key business goalsTrained and practical execution of best practice delivery frameworks across multiple organisations, including but not limited to: WaterfallAgileCreation of high-quality project documentation and templates i.e. project plans, SteerCo decks, status updates, materials to accompany key stakeholder decisionsPersonal Comfortable working in a fast-paced, dynamic environmentPro-active, forward-looking mentality, focused on upfront planning, horizon scanning and regular re-baselining to ensure we hit our goalsConfident and strong communicator, both verbal and written, with all levels of stakeholder (internal and client)Highly organized individual, who continually reprioritizes key focus areas and deliverablesWell-respected leader, who is comfortable being accountable for key delivery decisions and managing a large, growing teamExperience building a highly motivated team, by giving them the frameworks to follow, combined with the autonomy to growExperience establishing and improving team appraisal frameworksQuick-thinker able to quickly diagnose potential problems and define suitable mitigation techniques and solutionsStrong attention to detail, in all aspects of a leadership role within a growing firmStrong Microsoft Office application skills (Excel, Word, PowerPoint, MS Project and/or equivalent planning tools)As Powerpoint is our go-to means of client communication, the candidate will need to be highly proficientDesirable Skills & ExperiencePrevious experience as a Business AnalystPrevious relationship management and sales experience within a consultancyExperience working within domains such as Collateral, Post-Trade, Securities Finance, Digital (tokenization/DLT/AI) & RiskExperience within a COO role, or similarQualificationsA first level university degree, 2:1 (or equivalent)One Or More Professional Project Management QualificationsPrince 2, PMP, etcSeniority levelExecutiveEmployment typeFull-timeJob functionManagement and Manufacturing#J-18808-Ljbffr