General Manager

The General Manager is responsible for the strategy, development and direction of the auction site to ensure that the company's business objectives are consistently achieved. The successful candidate will be accountable for ensuring the operational team is provided with the leadership, support and resources required, to successfully deliver, whilst ensuring services meet, and exceed, performance and high-quality standards for its customers. This responsibility extends to managing the financial efficiency of the auction site from both a business and customer perspective.Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.What You'll Be DoingChampion Customer Success - Build strong client relationships, identify new business opportunities, and deliver exceptional service that meets contractual KPIs.Lead and Inspire People - Foster a high-performance culture, manage talent development, and ensure fair, consistent HR practices across the team.Drive Performance - Achieve financial targets, optimize efficiency, and implement robust processes to minimize losses and maximize vehicle value.Shape Industry Standards - Develop innovative solutions, build strategic networks, and create business plans that position us as an industry leader.Enhance Products & Services - Lead improvement projects, embrace multichannel sales platforms, and ensure product and service targets are consistently met.We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.We're looking for a proven leader with the following qualities:Senior Management Expertise – Extensive experience at a senior level within large-scale auction, De‑fleet, Vehicle Services or other closely related automotive environments.Results‑Driven Mindset – Strong focus on achievement and delivery, with a creative yet pragmatic approach to problem‑solving.Exceptional Leadership – Ability to motivate, engage, and develop diverse teams in complex, fast‑paced settings.Health & Safety Knowledge – In‑depth understanding of H&S practices and compliance.Quality Management – Familiarity with quality assurance processes and continuous improvement methodologies.Outstanding Communication – Skilled in influencing, negotiation, and delivering clear oral, written, and presentation messages.Organisational Excellence – Ability to prioritise, manage multiple projects, and meet deadlines effectively.Process Improvement – Experience implementing system and process changes to enhance productivity and efficiency.Accountability & Agility – Reliable, adaptable, and committed to delivering results within defined timescales.Performance Coaching – Skilled in reviewing team performance and developing talent through coaching and mentoring.About Manheim Auction ServicesManheim Auction Services is proud to be part of Cox Enterprises – a family‑run company with a remarkable 120‑year legacy of innovation and forward thinking. As the world's largest automotive services organization, we're a global force with more than 24,000 team members supporting over 40,000 customers worldwide. At Manheim, we believe our differences drive us forward. We champion a culture where everyone – our people, clients, and communities – can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn't just a value; it's a vital part of our success. Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we're redefining the vehicle auction experience – one transaction at a time. Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail. xpwpeyx BenefitsAs a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer‑to‑peer recognition scheme. And there's even more to enjoy:Option to buy additional holiday daysYour birthday off every year – paidOne annual Well‑Being Day for you to relax and rechargeOne paid Charity Day to give back and support a cause that matters to youOpportunities for career progression across the Cox Automotive networkCompetitive pension scheme#J-18808-Ljbffr