Head of Neighbourhoods

OverviewBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.We are looking for an inspiring and strategic Head of Neighbourhood to join PA Housing. This senior leadership role will drive service excellence, champion resident experience, and lead a high-performing team delivering core neighbourhood and customer engagement services. If you’re passionate about creating strong, safe communities, love driving performance, and bring a think differently mindset, this is your chance to influence how thousands of residents experience our services.ResponsibilitiesLead our Neighbourhood and Customer Engagement services, ensuring excellent performance and resident satisfactionChampion a customer-first culture and take a hands-on approach to understanding the resident journeyBuild strong partnerships with local authorities, police, community groups, and support providersDrive operational performance through data-led improvement and root cause analysisShape and influence PA’s corporate and resident plans, contributing strategic insight from the frontlineRepresent PA Housing at key forums, partnerships, and local authority meetingsInspire, motivate, and develop your team to deliver exceptional servicesChallenge existing approaches, drive innovation, and embed continuous improvementPromote resident involvement and support community-led activities and eventsEngage with residents to ensure services reflect their needs and expectationsWhat we’re looking forWe’re looking for an inspiring and strategic Head of Neighbourhood to join PA Housing. This is a senior leadership role where you’ll drive service excellence, champion resident experience, and lead a high-performing team delivering core neighbourhood and customer engagement services. If you’re passionate about creating strong, safe communities, love driving performance, and bring a think differently mindset, this is your chance to influence how thousands of residents experience our services. You’ll thrive in this role if you:Have senior-level experience in housing, community engagement, or a similar fieldAre a confident leader who inspires others and builds collaborative, high-performing teamsUnderstand housing legislation, regulatory standards, and what excellent neighbourhood services look likeAre analytical and comfortable using data to drive decisions and improve outcomesCan build trusted relationships with a wide range of stakeholdersCommunicate clearly and persuasively, adapting your style for different audiencesAre creative, solution-focused, and happy to challenge the norm to improve servicesBring strong organisational, problem-solving, and financial management skillsAre passionate about delivering services that reflect respect, integrity, and accountabilityAt PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.Disclosure and DBSThis role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. The role will require visiting / supporting PA Housing residents in their own homes on a regular basis. Having unspent convictions will not necessarily preclude recruitment; if selected, we will complete a risk assessment to understand the circumstances and any remedial action taken since conviction. Suitable references will also be obtained prior to commencement of employment.BenefitsHigh street discount schemesHealth cash plans26 days annual leave, increasing to 29 after three years, with the opportunity to buy moreFlexible bank holidays take them when it suits youCar leasing schemeHybrid working offering flexibility to blend office and home working, with typically two to three days per week in the office. xpwpeyx Optional nine-day fortnight scheme available.#J-18808-Ljbffr