Customer Success Senior Manager

OverviewFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Customer Success Senior Manager at Guidewire Software. The Customer Success team is focused on helping our customers maximize the value of their Guidewire investment.ResponsibilitiesThe Customer Success Senior Manager is accountable for continuity and successful execution of all stages of the customer journey. We expect that our customers will see their Success Manager as a trusted advisor and true partner – encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of satisfied customers that make daily use of the platform, renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization.Ensure Guidewire customers continuously achieve the maximum value from their Guidewire investmentConsistently engage with customers fostering knowledge of the customer’s product experience and strategic business needsServe as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and servicesProvide early insight and adoption recommendations for new products and product featuresResponsible for product adoption of one or more Guidewire solutions, helping customers maximize valueDrive to a successful conclusion customer issues or situations, following the standard Guidewire methodology and involving other departments as necessaryDevelop a deep and cross-functional understanding of the key business challenges of customersEnsure visibility of program and customer health internally and with customer teamsAccount management: Ability to create & improve strategic relationships with insurance carrier decision makers (C-level, Business) and become a strategic partner & trusted advisorAccount governanceAccount Health, NPS/CSAT managementAccount planning with ARR growth KPIProduct penetration: identify and mature opportunities (cross-sell / upsell) until opportunities are qualifiedRequired Skills/Experience10 years relevant work experience – prior Customer Success roles, implementation delivery or salesDemonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views and engender honest feedbackDemonstrated ability to work on multiple initiatives or accounts simultaneously and under pressureAbility to travel as needed to client locations, industry events and company initiativesGuidewire office will be London, UK or remote in UK, to be agreedTargeted accounts from the UK regionDesired SkillsGuidewire product knowledge in a delivery or sales roleStrong knowledge of the P&C insurance space, industry trends and challenges, the fundamental economics of an insurance companyCross functional team management skills in a customer service related positionDemonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streamsDemonstrated coaching and change management experience – not just defining a plan but executing that plan successfullyDemonstrated knowledge of Guidewire InsuranceSuite and PolicyCenter is preferredExperience working with cloud-native solutions, the development process for cloud delivery and/or managed solutionsAbout GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit and follow us on Twitter: @Guidewire_PandC.Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it\'s applicable to the position. xpwpeyx Seniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Guidewire Software by 2xGet notified about new Customer Success Manager jobs in London, England, United Kingdom.London, England, United KingdomWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr