Poker Supervisor

1 week ago

Newcastle upon Tyne, United Kingdom The Rank Group Full time

OverviewAre you a natural leader with a passion for poker? Were looking for someone who thrives in a fast-paced high-energy environment to take charge of our poker operations. We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership and precision to our card operations. You’ll oversee poker operations, provide support, guide dealers and ensure every game runs smoothly, fairly and in line with regulations. You’ll be the central figure of poker operations—resolving disputes, maintaining compliance and delivering an exceptional guest experience every time.ResponsibilitiesOversee poker operations, operations support, guide dealers, and ensure every game runs smoothly, fairly and in line with regulations.Resolve disputes, maintain compliance and deliver an exceptional guest experience.QualificationsSolid background in poker or table games supervision.Strong leadership and communication skills and a cool head under pressure.A keen eye for detail and a passion for customer service.Ideally hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.Be Part of Whats NextIf you’re looking for more than just a job—if you want to be part of a team that values passion, performance and care—wed love to hear from you.We’re building something special at Grosvenor Casinos. Join us and be part of it.Were for EveryoneAt Grosvenor Casinos and The Rank Group we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know—we’re happy to help.Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK.Remote Work: NoEmployment Type: Full-timeKey SkillsRestaurant ExperienceCustomer ServiceHospitality ExperienceManagement ExperienceMediation ExperienceGuest ServicesMerchandisingExperience with ChildrenLeadership ExperienceMentoringSupervising ExperienceNeonatal VentilatorExperience: yearsVacancy: 1 #J-18808-Ljbffr

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