Support Administrator

3 days ago


Metropolitan Borough of Solihull, United Kingdom St Basils Full time

Closing date: Wednesday 3rd December 2025 Job Title: Support Administrator – Solihull (Fixed Term Contract) Reports to: Team Leader Salary: Scale 4, Point 24, £24,570 per annum pro rota Hours of work: Part Time (18.75 hours per week) Contract: Fixed Term until September 2026 Organisation: St Basils – dedicated to safeguarding and promoting the welfare of children and young people, with a commitment to equality, diversity and inclusion. Key Responsibilities Provide day‑to‑day support to Homeless Prevention Workers (HPW) to enable efficient office operation. Support the Solihull Pathway Projects as required. Answer telephone calls, respond to requests, take messages and liaise with appropriate Officers in the hub. Ensure referrals are picked up promptly on the shared email & Jigsaw Dashboard. Send out Duty to Refer (DTR) information upon request. Liaise with the contact centre and advance referrals to the Homeless Prevention Coordinator. Maintain an appointment‑based system to enhance service delivery and book appointments for young people. Distribute feedback forms to young people for completion. Administer meetings: prepare agendas and papers, and take minutes. Keep displays around the Youth hub up‑to‑date and relevant. Support the wider team with additional tasks when required. Assist with the weekly preparation of duty rota’s. Arrange partnership events for the hub as needed. Complete incident and accident reports. Data Duties Administer day/savers and food bank vouchers, maintaining records for reporting. Assist the Team Leader with petty cash administration and record‑keeping. Complete monthly and quarterly reporting data for the Data Officer. Ensure the hub’s monthly, quarterly and annual reporting timetable is followed. Qualifications Essential: English Language and Mathematics to GCSE Grade C or above or equivalent qualifications. Desirable: NVQ Level 2 Advice & Guidance, Health & Social Care or equivalent. Role Experience Essential: Office experience / ability to work to deadlines. Experience managing and analysing complex project statistical data. Delivering frontline triage or assessment services. Desirable: Experience working with young people in settings such as Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, or Housing. Knowledge Essential: Knowledge of and commitment to equal opportunities and anti‑discriminatory practice. Ability to work with figures and to maintain and improve standards. #J-18808-Ljbffr



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