Service Desk Analyst

3 days ago

Cardiff, United Kingdom Hays Technology Full time

IT Service Desk
£145 Per Day, Inside IR35
On-Site
3 Months Contract
Cardiff

Your new company
A great organisation based in Cardiff.

Your new role
This is a hands-on role, providing 1st line support in a busy environment. You'll be part of a small, collaborative team, helping to manage incoming requests, troubleshoot issues, and escalate where necessary.

What you'll need to succeed

Provide 1st line technical support across Windows, Citrix, M365
Manage and triage service requests via portal, email, and phone
Troubleshoot common issues such as connectivity problems and password resets
Escalate complex issues while maintaining clear communication with users
Use remote tools and team screen sharing for investigation and resolution.
Work on-site full-time in a South Wales location
A car and a licence is recommended due to the site location

What you'll get in return
£145 Per Day

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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