Operations Manager

Operations Manager - Special Projects at Heritage Holdings About the Opportunity We're building something exceptional at Heritage, and we need someone extraordinary to help us get there. This isn’t your typical operations role; it’s a unique opportunity to work directly with our COO on the most critical projects shaping our future. What You’ll Actually Do As our Operations Manager for Special Projects, you’ll be the right hand to Mike, our COO, working on everything from supporting our investment arm to building entirely new business operations from the ground up. Think of this as a role where no two days are the same: you’ll touch everything from high‑stakes custodian bank relationships to the nitty‑gritty of setting up operations in new markets. Right now, we’re in the middle of establishing new country operations, and you’ll be at the center of it all. This means orchestrating complex, multi‑faceted launches that touch every aspect of the business and you will own the execution from start to finish. Establishing business infrastructure and legal entities Implementing contracts and navigating local regulatory requirements Building out hiring strategies and bringing on the right local talent Deploying and configuring software systems for local operations Setting up banking relationships and payment rails Beyond expansion projects, you will support our regulatory setup, manage critical relationships with custodian banks, and provide flexible support across our Addepar initiatives. These high‑impact projects directly drive our business forward. Who Thrives Here We’re looking for someone smart and exceptionally hard‑working, the kind of person who may have felt constrained in their current environment. If you’re coming from a Big 4 firm like KPMG or EY and want to build and execute beyond advising, or if you’re from fintech or payments with operations, strategy, or business operations experience navigating complexity, you’ll fit right in. The Ideal Candidate Has 4 to 6 years of relevant professional experience in operations, consulting, or fintech Strong judgment and executive presence to hold your own with sophisticated stakeholders like custodian banks The ability to manage multiple complex workstreams simultaneously without losing sight of the details A bias toward execution over presentation; we care less about PowerPoint skills and more about getting things done Why This Role Matters You’ll gain breadth of experience that’s rare at this career stage, touching international expansion, custodian relationships, and wealth‑management operations You’ll work directly with senior leadership on strategic initiatives, not just executing someone else’s plan but helping shape the approach You’ll develop a unique skill set that combines operational excellence, strategic thinking, and hands‑on execution You’ll see the direct impact of your work as new markets launch and operations scale Next Steps We’ll start with an initial conversation with our HR team to understand your experience, motivations, and fit. We’ll focus on: Your relevant operational experience and how you approach complex projects What motivates you and why you’re looking for your next challenge Your understanding of the role and how you see yourself contributing From there, we’ll move quickly; we know great talent doesn’t stay on the market long. Location London, England, United Kingdom Salary £100,000.00–£130,000.00 EEO Statement At Heritage, we are proud to have a diverse team representing over 15 nationalities, with all communication conducted in English. We are deeply committed to providing equal opportunities and work actively to remove potential biases in our hiring process by involving a Hiring Committee in all decision‑making. Privacy Policy By applying to this job offer, you confirm that you have read and understood Heritage’s privacy policy: http://bit.ly/privacypolicy121. #J-18808-Ljbffr