Senior Program Manager

Amazon Operations is looking for a detail‑oriented, methodical, technically skilled, innovative hands‑on and customer‑obsessed Sr. Program Manager. This role will encourage innovation in Amazon's operations network, defining scope and implementing new ideas to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform our operations environment while influencing Senior Leadership on the direction for the operations business. The programs you run will have a direct impact on our Fulfilment centre, Sortation Centre, or Delivery Station operational processes, working across first, middle, and final mile operations. The Program Manager determines strategy, prioritises projects/initiatives and feature sets, and aligns and sets stakeholders' expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders including finance, customer service, HR, and technical teams. Key job responsibilities You will have full ownership of a program from scoping/creation until implementation. You will work closely with a team of Sr. Program and Product Managers to coordinate collection and implementation of requirements, ensuring alignment with corporate goals and contractual obligations. You will define, prioritise and plan resources and technical requirements needed for programs to be delivered on time. You will work with external stakeholders to generate program adoption and ensure an effective implementation. You will write and review business cases, perform supporting research and analysis, write specifications and define the product development from design to release. You will have to communicate clearly, precisely and regularly with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements. You will retrieve and analyse data using Excel, Access, SQL or other data management systems. You will monitor project execution to ensure that the project delivery meets the appropriate levels of quality and its target date, ensuring overall program integrity. Ideal candidates are good communicators, curious, highly motivated, and effective within distributed teams. Experience using data and metrics to determine and drive improvements Experience owning program strategy end‑to‑end delivery and communicating results to senior leadership Experience in program or project management Experience leading process improvements Key Skills Project Management Methodology, Project/Program Management, Program Management, Management Experience, Microsoft Powerpoint, Project Management, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, Contracts Job Details Employment Type: Part‑Time Experience: Manager Vacancy: 1 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr