Ecommerce and CRM Manager
2 weeks ago
TipTopJob – West Yorkshire, England, United Kingdom Join to apply for the Ecommerce and CRM Manager role at TipTopJob Location: Leeds Salary: up to GBP 50,000 Working Hours: Full‑time, 9am – 5pm, Monday to Friday (Hybrid working available: 1 day a week from home) Role Purpose The CRM Manager will lead the delivery and optimization of email, SMS, and push notification strategies to increase brand engagement, customer loyalty, and sustainable growth. The role focuses on managing and growing the CRM database, driving new customer acquisition and retention, and improving customer lifetime value. Responsibilities include segmentation, automation, personalized communications, performance reporting, and ensuring a seamless customer journey across all CRM touchpoints while collaborating with internal teams to align with the broader marketing strategy. Key Responsibilities Lead CRM strategy across all communication channels, including email, SMS, push notifications, and WhatsApp. Segment and personalize the CRM database to deliver highly targeted communications that drive engagement and conversion. Build, implement, and continually optimize automated email, SMS, and push notification flows. Track campaign performance and provide regular reports on key metrics (open rates, click‑through rates, conversion rates); share insights to inform future strategies. Run A/B tests to optimize communication effectiveness and improve engagement and conversion rates. Maintain the CRM database, ensuring effective segmentation and up‑to‑date information for personalized communication. Uphold high standards of GDPR compliance and stay current with best practices for data protection and communication standards. Collaborate with Trading, Brand, CRM, and Marketing teams to align CRM strategies with overall customer experience and brand goals. Develop and manage loyalty programs to enhance customer retention and lifetime value. Experience Required Minimum 5 years of experience in CRM, preferably in an ecommerce environment. Strong technical knowledge of CRM platforms and processes; experience with email service providers (ESP) is essential, familiarity with Ometria or similar platforms is a plus. Excellent analytical and data‑interpretation skills, focusing on performance metrics, customer behaviour, and data‑driven decision making. Highly organized with exceptional time‑management and attention to detail, capable of handling multiple campaigns and tasks simultaneously. Strong communication and interpersonal skills to work effectively across departments and present data‑driven insights. Proven project management skills with a track record of owning and driving tasks from concept to completion. Benefits Holiday: 25 days annual leave plus bank holidays, with the option to buy up to 2 additional days. Parking: Free onsite parking. Employee Discounts: 50 % discount for staff, family, and friends. Health Benefits: Health Cash Plan (available after probation). Sick Pay: 10 days paid sick leave after probationary period. Flexible Working: Hybrid work option (1 day from home per week), with flexible start and finish times. Bonus: Profit‑related bonus scheme. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Advertising Services Closing date: 30.11.2025 (subject to change based on suitable applications). #J-18808-Ljbffr
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Ecommerce Merchandiser
2 weeks ago
West Yorkshire, United Kingdom Quest Search and Selection Full timeRef: JO-2208-110362 | £23000 - £25000 per annum + Additional Benefits | Location:Leeds, West Yorkshire, England | Added:11/08/22 Quest Search & Selection is currently recruiting for this omni channel fashion retail business. The business has over 100 stores and strong presence online and also via their members club. The business is looking to add to...
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Ecommerce and Marketplace Manager
2 weeks ago
West Midlands, United Kingdom Desire Bathrooms Full timeEcommerce and Marketplace Manager Desire Bathrooms is a UK-based supplier of premium bathroom fixtures, radiators, and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct e-commerce channels. Role Overview Title: Ecommerce and Marketplace Manager Location: West Bromwich, West Midlands (On-site)...
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CRM Technical Manager
12 hours ago
West Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeWe are partnering with a much loved retailer in their search for a technical CRM Manager to join their established team of inhouse experts. This role will suit an automation specialist who loves to be hands on with the design, build and optimisation of CRM campaigns to drive marketing and business KPIs. Reporting to the Head of CRM, the successful...
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Technical CRM Manager
12 hours ago
West Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeWe are partnering with a much loved retailer in their search for a technical CRM Manager to join their established team of inhouse experts. This role will suit an automation specialist who loves to be hands on with the design, build and optimisation of CRM campaigns to drive marketing and business KPIs. Reporting to the Head of CRM, the successful candidate...
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Technical CRM Manager
2 weeks ago
West Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeWe are partnering with a much loved retailer in their search for a technical CRM Manager to join their established team of inhouse experts. This role will suit an automation specialist who loves to be hands on with the design, build and optimisation of CRM campaigns to drive marketing and business KPIs. Reporting to the Head of CRM, the successful candidate...
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Ecommerce and Marketplace Manager
2 weeks ago
West Bromwich, United Kingdom Desire Bathrooms Full timeBase Pay Range Company Overview: Desire Bathrooms is a UK-based supplier of premium bathroom fixtures, radiators, and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct e‑commerce channels. Title: Ecommerce and Marketplace Manager Location: West Bromwich, West Midlands (On‑site) Salary:...
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Head of Ecommerce
3 days ago
North West England, United Kingdom Forward Role Full time**HEAD OF ECOMMERCE - UP TO £100K - MANCHESTER - HYBRID WORKING** - Are you looking for your next eCommerce challenge? - Do you want to work for a high growth retailer looking to scale their international offering? - Is progression important to you? If, like me, you answer is yes, then read on! **The Business** A high growth retailer, which operates both...
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Ecommerce and Marketplace Manager
2 weeks ago
West Bromwich, Sandwell, United Kingdom Desire Bathrooms Full time £36,000 - £38,000 per yearCompany OverviewDesire Bathrooms is a UK-based supplier of premium bathroom fixtures, radiators, and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct e-commerce channels.Role OverviewTitle: Ecommerce and Marketplace ManagerLocation:West Bromwich, West Midlands (On-site)Salary:£36,000 -...
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Ecommerce Lead
5 days ago
Yorkshire, United Kingdom Blu Digital Full timeEcommerce Lead Burnley We are currently looking to recruit an Ecommerce Lead currently for a well known business. You will manage the day to day trading and be responsible for the ecommerce and digital function. The business is both b2b and b2c and will manage the product and content, developing the user experience, continuously improving conversion rate,...
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Head of CRM
5 days ago
York and North Yorkshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeGet AI-powered advice on this job and more exclusive features.We are delighted to be partnering with a fast-growing e-commerce business in their search for a Head of CRM.Our client has doubled their sales in two years thanks to serious digital investment.They are a hugely customer focused business and are introducing cutting edge technology and building a...
