Program Manager ACES, WHS Central Programs Team

The Central Programs Team, India (CPT India) leads cross-functional projects that require collaboration and partnership with Amazon businesses, geographical units, and technical subject matter experts (SMEs). The projects focus on initiatives to continually reduce risks and improve network WHS standards and procedures. Individuals gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This is a program management role responsible for executing, per direction, the management of the WW WHS programs (standards, procedures, best practices) development, training, and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics, and document technical writing. The candidate must be a self-starter and detail-oriented. They must be an effective communicator and send clear, concise, and consistent messages, both verbally and in writing.

Key job responsibilities

1. Subject Matter Expert in Continuous Improvement and Project management
2. Perform Kaizen and VSM for processes within Central Program Team and at sites
3. Lead by example and mentor leadership, managers, and project teams on ACES concepts and methodologies
4. Clearly and timely communicate findings, determinations, and recommendations to management and business partners, both at periodic intervals and as needed regarding escalated or high-risk issues
5. Guide management in the development/review of applicable policies, procedures, and business practices
6. Engage in frequent written and verbal communication with management and business partners to accomplish goals
7. Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in system (and SIM/TT management)
8. Own weekly/monthly reports and metrics
9. Identify gaps in audit programs and processes and escalate to manager
10. Draft documents and revisions on audit reports per manager direction
11. Perform deep dive analysis/research on data/information/literature and create recommendations/corrective actions based on identified deviations and recommend appropriate solutions
12. Make recommendations to managers for input into roadmap strategic discussions and continuous improvement projects to drive program efficiencies

Minimum Requirements

1. Bachelor's degree or equivalent
2. Minimum 2 years relevant program management experience
3. Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)
4. Good communication skills both verbal and writing (ability to communicate clear and coherent narratives)

Preferred Qualifications

1. Advanced Excel (Macros/VBA)
2. Experience with Stakeholder Management across Geographies
3. Program/Project Management Certification - Six Sigma Certification
4. Knowledge of SQL/Python
5. Knowledge of visualization tools like QuickSight, Tableau etc.

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