Site Support Officer

University Hospitals Coventry and Warwickshire NHS Trust Site Support Officer The closing date is 01 December 2025 This pivotal role within the Operations team provides a confidential and comprehensive patient‑centred service regarding patient flow, supporting the delivery of key performance targets. The post holder works with all adult inpatient services to identify and place patients appropriately and timely, working to agreed protocols and procedures. Working with a minimum of supervision, the post holder coordinates activities with team members to deliver an efficient service and will spend periods of time working independently. The role requires initiative, confidentiality and a direct positive contribution to bed‑management service. Main duties of the job Focus on patient flow through the emergency pathway Understand the ED Clinical Quality Indicators including the criteria for 4‑hour and 12‑hour targets and support specialist teams to achieve these Support proactive bed allocation, prioritising patient safety at all times Collate and record daily data on patient flow and performance for internal and external reporting Interpret and convey information accurately, respond to changing priorities and develop systems to improve effectiveness Inform the nurse in charge, manager of the day and Clinical Site Manager about changing pressures within ED/MAU/SAU/MINORS and medical/specialised review requirements About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We take pride in our employees, delivering high‑quality patient care and fostering research and innovation. The Trust is a Pathway to Excellence designated organisation. Join our passionate, talented team and access a wide range of learning and development opportunities. We value diversity and are committed to fairness, respect, equality, dignity and autonomy. Job responsibilities Escalate delays in a patient's journey across the organisation to the relevant group Assist in organising urgent admissions and liaise professionally with all involved parties Support the physical movement of patients to promote good care, experience and national performance standards Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets Maintain real‑time bed status information to safeguard patient experience Communicate comprehensive AM/PM handover to night teams, detailing capacity and future flow Provide effective internal and external communication with agencies (PTS, IDT and private ambulance service) Act as Medical Bed Capacity Manager for all specialties daily from 15:00 – 19:30, including weekends and bank holidays For further details of the role please see the attached job description. Person Specification Qualifications See supporting documents Experience See supporting documentsSee supporting documents Knowledge See supporting documentsSee supporting documents Skills See supporting documents Commitment to Trust Values and Behaviours See supporting documents Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions. Address University Hospitals Coventry and Warwickshire Salary £27,485 to £30,162 a year (pro rata per annum) Contract Permanent Working pattern Full‑time Reference number 218‑AC‑B4‑7616013 Job locations University Hospitals Coventry and Warwickshire #J-18808-Ljbffr