Service Owner – Virtual Account Management
2 weeks ago
Service Owner – Virtual Account Management Join to apply for the Service Owner – Virtual Account Management role at Return on Investment Ltd Job Title: Service Owner – Virtual Account Management Location: Remote with travel to ROI offices (Nantwich, Milton Keynes) and client sites Hours: Full time, 37.5 hours per week, Monday - Friday Salary: Competitive Application Deadline: Open until filled About Us At ROI Automotive, we help the UK’s leading automotive brands rethink how they reach, engage, and serve their customers. Our teams power sales performance for over 70% of the UK’s car and LCV manufacturers, from BMW and JLR to Volvo, Kia, and Volkswagen, combining people, data, and technology to deliver smarter growth and stronger relationships. The Role As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution of one of ROI Automotive’s most innovative services. VAMs act as desk based equivalents to Area Sales Managers, supporting OEM clients in managing fleet relationships, securing agreements, and driving battery electric vehicles (BEV) adoption. Acting as both strategist and product owner, you will take ownership of ROI’s VAM service from design to delivery. You will shape how VAM projects are structured, implemented, and continuously improved to meet client and business objectives - driving measurable growth, efficiency, and BEV adoption to ensure every VAM project delivers value for manufacturers, fleets, and ROI. Key Responsibilities Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models Develop frameworks and tools to standardise ROI best practice and accelerate performance Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes What We’re Looking For Have experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments Can translate complex client objectives into clear, scalable delivery models Communicate with confidence and build trust across senior client and internal stakeholders Are commercially minded, creative, and comfortable making decisions in fast-moving environments Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs Why Join Us This is a rare opportunity to take ownership of a service that sits at the heart of the UK’s automotive fleet transformation. You'll have the freedom to shape how ROI’s Virtual Account Management service is designed and delivered – and the backing of an organisation that’s redefining what inside sales can achieve for automotive brands. Benefits £500 annual health and wellbeing allowance Education bursaries for new skills and development Company pension and healthcare plans 22 days annual leave, rising to 30 with service Subsidised car purchase schemes How to Apply If you are ready to lead a core ROI service and shape its future success, apply today to join us as Service Owner – Virtual Account Management. Seniority level Not Applicable Employment type Full-time Job function Business Development and Sales Industries Advertising Services #J-18808-Ljbffr
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Remote Service Owner: Virtual Account Management
2 weeks ago
Nantwich, United Kingdom Return on Investment Ltd Full timeA leading automotive services firm is seeking a Service Owner for Virtual Account Management to lead innovative services aimed at enhancing fleet relationships and driving battery electric vehicle (BEV) adoption. The role involves project leadership, strategic guidance, and the implementation of scalable delivery models. Ideal candidates will have experience...
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Service Owner
2 weeks ago
Nantwich, United Kingdom Return on Investment Ltd Full timeOverview As Service Owner - Virtual Account Management (VAM), you'll lead the evolution of one of ROI Automotive's most innovative services. VAMs act as desk based equivalents to Area Sales Managers, supporting OEM clients in managing fleet relationships, securing agreements, and driving battery electric vehicles (BEV) adoption. Acting as both strategist and...
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VAM Service Owner
2 weeks ago
Nantwich, United Kingdom Return on Investment Ltd Full timeA leading automotive consultancy in the UK is seeking a Service Owner for their Virtual Account Management service. The successful candidate will lead the design and delivery of projects that enhance client relationships and drive electric vehicle adoption. Requirements include experience in sales or client delivery within the automotive sector, strong...
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