Senior Client Advisor | Flagship Store, London

1 week ago

Greater London, United Kingdom Aurelien Online Full time

Aurélien definesSmart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance. After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship inearly 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge. The Role As a Senior Client Advisor, you are a trusted ambassador of the Maison — blending product expertise, emotional intelligence, and refined service. You represent the standard of excellence in every client encounter and mentor others through your example. Responsibilities Client Experience & Sales: Engage clients through authentic connection and tailored advice. Deliver results through empathy, not persuasion. Client Portfolio Development: Build and nurture your own loyal network of clients, maintaining detailed records of preferences and history. CRM & Clienteling: Ensure accurate, consistent updates to client profiles and initiate personalised follow-ups. Product Expertise: Communicate confidently about suede, cashmere, merino wool, and fine leather — translating craftsmanship into compelling storytelling. Visual Merchandising & Store Ambience: Uphold a flawless environment that embodies Aurélien’s understated elegance. Collaboration & Mentoring: Support junior team members through knowledge sharing and example-led performance. Profile Minimum 2–3 years of experience in luxury retail Existing client portfolio and proven clienteling record are strong advantages Natural curiosity for people and materials Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus Passion for refined style, craftsmanship, and long-term client relationships If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role. What We Offer Competitive base salary with attractive commissions Generous employee discount Clear career progression opportunities within Aurélien A cultured, collaborative, and elegant work environment #J-18808-Ljbffr

  • Client Advisor | Flagship Store, London

    1 week ago

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