Client Advisor | Flagship Store, London

1 week ago

Greater London, United Kingdom Aurelien Online Full time

Aurélien definesSmart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance. After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge. The Role As a Client Advisor, you are the face of the Maison — a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace. Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build. Responsibilities Client Experience & Service: Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients through the collection with knowledge and sincerity. Client Portfolio & Relationship Building: Develop and maintain your own network of loyal clients. Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up. CRM & Clienteling: Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events. Product Expertise: Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories. Visual Merchandising & Store Ambience: Maintain impeccable product presentation and store atmosphere according to brand standards. Operational Support: Assist with deliveries, stock organisation, and product rotation to ensure seamless operations. After-Sales Care: Handle exchanges and service requests with elegance, ensuring continued client satisfaction. Profile Minimum 2 years of experience in luxury retail Existing portfolio of clients is a strong advantage Deep understanding of high-end service and clienteling Naturally elegant, emotionally intelligent, and detail-oriented Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage Strong interest in refined, craftsmanship, and Mediterranean lifestyle If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role. What We Offer Competitive base salary and commission opportunities Employee discount on all Aurélien products Career development within a growing international luxury maison Elegant, inspiring, and inclusive work environment #J-18808-Ljbffr

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