Client Services Administrator
3 days ago
Byfleet, United Kingdom NEXGEN GROUP - HQ About the job Client Services Administrator Location: Byfleet, KT14 Working hours: 37.5 hours a week, 8am/8:30am - 4pm/4:30pm We are currently recruiting for an Administrator to work in a client service focused role across the full range of Cleaning and Grounds Maintenance services provided by Nexgen Group to 90,000 locations nationwide. The role will work with Operations Managers, Supervisors along with the Scheduling & Dispatch Team to support efficient and effective delivery of the programme of works schedule and ad hoc work requests. The Client Services Administrators primary objective is to achieve a consistently positive service experience for all clients that is best in class. Responsibilities Acting as the first point of call for client service enquiries and work requests including, but not limited to, bulk waste collections, ad hoc work and sub-contracted work. Managing inbound client communications for a client contract grouping, categorising and logging enquiries using the CRM software package and, working with Operations Managers and Supervisors to ensure all client enquiries are addressed in a timely manner Ensuring client satisfaction with the handling of service-related issues including: managing client complaints, escalating client issues to Client Account management and Operations management Managing relationships with sub-contractors to ensure delivery of services in accordance with client requirement and Just Ask expectations for quality, cost and time. Liaising with sub-contractors, clients and resident to arrange the delivery of sub-contracted works (e.g. organising access, checking parking restrictions) Working with Finance to ensure revenue from ad hoc works is tracked effectively and billed in a timely manner Managing data flow to/from client portals as required and ensuring data within client portals is managed in accordance with contractual requirements and client expectations Briefing Operations Managers and other internal stakeholders on key issues such as complaints, escalations and positive client feedback as required. Updating the CRM platform and Management Information Systems to ensure all data, assets and associated records are updated, all relevant dashboard and reports are operating and accurate Prepare weekly and monthly KPI and SLA performance reports for internal and client stakeholders as required and continually review statistics and act accordingly to improve operational performance and mitigate risk Ensuring that service-related issues are addressed either directly or escalated in a timely manner What are we looking for? Experience of working in an customer helpdesk or call centre environment Experience using CRM software (e.g. Salesforce), in particular case and workflow management Excellent communication skills, both verbal and written Experience managing suppliers and other third parties High level of computer literacy, in particular Microsoft operating system and software packages (MS Word, Excel and PowerPoint) Committed to quality and excellence through evidence of continuing professional development About Us Just Ask Estate Services (est. 1973), part of the Nexgen Group, is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors. We recognise that investing in our people is our most important asset, which has enabled us to achieve 'Investors in People - Gold Standard'. #J-18808-Ljbffr
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Client Services Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full time £295,400 per yearSalary: £24,550Location: Byfleet, KT14Working hours: 37.5 hours a week, 8am/8:30am - 4pm/4:30pmWe are currently recruiting for an Administrator to work in a client service focused role across the full range of Cleaning and Grounds Maintenance services provided by Nexgen Group to 90,000 locations nationwide.The role will work with Operations Managers,...
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Client Services Administrator
4 days ago
Byfleet KT LF, United Kingdom Bidvest Noonan Full timeAbout The RoleLocation: Byfleet, KT14Working hours: 37.5 hours a week, 8am/8:30am - 4pm/4:30pmWe are currently recruiting for an Administrator to work in a client service focused role across the full range of Cleaning and Grounds Maintenance services.The role will work with Operations Managers, Supervisors along with the Scheduling & Dispatch Team to support...
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Part-time Administrator
1 day ago
West Byfleet, United Kingdom Amber Employment Services Full time**Job Title**: Part Time Administrator **Location**: West Byfleet - Office Based **Hours**: 3 days per week 9.5.30 (flexibility required) Office based Part time administrator required for a well-established client in West Byfleet, This is a 3 days a week position with flexibility required to cover bust periods and will be office based. As the office...
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Fleet Administrator
2 weeks ago
Byfleet, United Kingdom We Staff Full time**Fleet Administrator** **Location**: Surrey **Job Type**: Full-time **Salary: £24,500pa** **Mon-Friday - 8am to 4pm** We Staff are partnered up with a leader in both commercial and residential property maintenance. Our client carry out maintenance services to many property-types across the UK with all sorts of customers from Councils to private estate...
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HR Administrator
5 days ago
West Byfleet, United Kingdom Just Ask Estate Services Full time**JOB DESCRIPTION** **Job Title **HR Administrator**: **Location** Head Office/ Hybrid **Reporting to** HR Director **Responsible for** No direct reports **Main purpose of job** Working in a small team to provide a robust and credible HR service to the colleague population. **Responsibilities/Duties**: - Providing administrative support for all HR...
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Contract Administrator
5 days ago
West Byfleet, United Kingdom Nexgen Group Full timeNexgen Group are a market-leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector. We are recruiting for a Contract Administrator in West Byfleet (37.5 hours) to work in a client service focused role, working with Operations Managers, Supervisors and the Scheduling and Dispatch team to support efficient and effective...
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Administrator
2 weeks ago
West Byfleet, United Kingdom Nexgen Group Full timeWe are recruiting for an Administrator to work in a client service focused role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. The role will work with Operations Managers, Supervisors and the Scheduling/Dispatch team to support efficient and effective delivery of the programme of...
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Customer Support Assistant
2 weeks ago
Byfleet, United Kingdom Amber Employment Services Ltd Full time**Role**: Customer Support Assistant **Location**: Byfleet **Hours**: Full-time, permanent - office based A growing, busy company is looking for a Customer Support Assistant to join them permanently. To be considered for this role, you must have a background in customer service, administration and a positive attitude, and an ability to pick new systems up...
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Contract Administrator
3 days ago
West Byfleet, United Kingdom cms Full time**Contract Administrator** **West Byfleet** **Monday - Friday 8am - 5pm - 37.5 hour week** **Up to £26,000 per annum dependent of experience.** **Temp to perm/permanent** - An exciting opportunity for a Contract Administrator has arisen working on a high profile contract based within the West Byfleet area for a leading facilities management company_ -...
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Contract Administrator
2 weeks ago
West Byfleet, United Kingdom Nexgen Group Full timeNexgen Group are a market-leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector. We are recruiting for a Temporary Contract Administrator in West Byfleet (37.5 hours) for a 12 week contract, to work in a client service focused role, working with Operations Managers, Supervisors and the Scheduling and Dispatch team to...
