Customer Support Executive

4 days ago

Wilmslow, United Kingdom Citation Professional Solutions Full time

OverviewClient Support Executive – Field Support Team. Location: Hybrid – 2 days in Wilmslow Office. We’re Citation Group, a group of businesses on a mission to make life easier for small and medium-sized companies. We provide Health and Safety, HR, Employment Law, and ISO services to businesses and are committed to supporting our team and fostering a culture of innovation. We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Wilmslow head office. You will be responsible for contacting our current clients and booking visits for our Field Consultants in line with our service offering, while embodying our core values by being energetic, positive and supportive to your team, and prioritising the client in everything you do.ResponsibilitiesClient Engagement: You will engage with businesses, understand their needs, and book client visits accordingly.Building Relationships: Develop and maintain strong client relationships, tailoring your approach to meet their needs.Objection Handling: Address client concerns regarding service or bookings and ensure visits are scheduled on time.Adaptive Communication: Adapt your communication style to resonate with diverse audiences in a fast-paced role with high outbound activity.What we're looking forWhatever your background, you should be passionate about great customer service. We can teach the rest. We want people who can engage effectively over the phone and add value to the client. The successful candidate will have strong organisational skills to manage multiple diaries, excellent communication, and a first-class telephone manner. As a natural problem solver, you should be able to take ownership of queries from start to finish, identify needs, and offer solutions to clients.Perks and Benefits25 Days of Holiday + Bank holidaysBirthday day offAdditional holiday for post-wedding/advancement milestonesVouchers and perks for growing familiesHealthcare cash planPawternity LeaveCommunity Days to volunteer or support charitiesJoin us at Citation, where success comes with unbeatable perks and a culture that celebrates achievements.Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrativeIndustriesLegal ServicesEEO Statement: Referrals increase your chances of interviewing at Citation Professional Solutions. #J-18808-Ljbffr

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