Client Support Executive

This range is provided by Citation GmbH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Client Support Executive - No experience needed. Submit your CV and any additional required information after you have read this description by clicking on the application button. Location: Hybrid - 2 days in Wilmslow, 3 days at home. Hours: Monday - Friday 08:30 - 17:00 Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000) Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we're on a mission to grow and that's where you come in. Not bragging but…we've also just been named one of the Sunday Times Best companies to work for. Again. We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do. ‘Please note: the assessment day for this role will take place on the 2nd of October’ Your Role Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits. Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs. Objection Handling: Skillfully handling objections is a core aspect of this role. You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time. Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast‑paced role where a high volume of outbound calling our clients will be required. Who are we looking for? Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value‑added to the client. The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first‑class telephone manner. As a natural problem‑solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients. Benefits 25 Days of Holiday + Bank: 25 days of holiday, plus bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day Enjoy it in style with a day off. Post‑Wedding Bliss: Newlyweds, we’ve got something special for you, too Extra weeks of holiday to bask in the glow of post‑wedding happiness. Growing Families: Support for expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Private healthcare to ensure your peace of mind and keep you feeling your best. Pawternity Leave: A day off to welcome a new furry friend. Community Days: Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Job Details Seniority level: Entry level Employment type: Contract Job function: Business Development and Sales Industries: Consumer Services Referrals increase your chances of interviewing at Citation GmbH by 2x. Get notified about new Client Executive jobs in Wilmslow, England, United Kingdom. #J-18808-Ljbffr