Assistant Store Manager | LOOKFANTASTIC

Join to apply for the Assistant Store Manager | LOOKFANTASTIC role at THG1 day ago Be among the first 25 applicantsJoin to apply for the Assistant Store Manager | LOOKFANTASTIC role at THGAbout THGWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.About THGWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.With us, you’ll go further, faster. What are you waiting for?LOOKFANTASTICLookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no otherAssistant Store ManagerRole DescriptionThe Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the Managers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience. The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store.ServiceEnsure the store delivers a best in class level of customer service by delivering a personalised service to all customers.Build customer relationships using CRMto ensure all customers receive a tailored shopping experience.Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.SalesLead the team to achieve set retail financial goals and KPI’s.Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.Plan and execute events, connecting with local business’ and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.PeopleLead by example on the shop floor at all times.Will act as the stores Duty Manager as required and lead the team, service and sales.Engage and inspire the in store team daily to deliver world class service.Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.Support HR conversations and handle difficult conversations professionally and respectfully with courage.Operational ExcellenceAdhere to all procedures and H&S regulations.Ensure perfect store standards including top hygiene standards in all areas.Update and maintain VM of all brands.Complete all audits in line with deadlines.Strong communication to the team, HQ and all brand representatives.Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.Proactively support the management of LP to minimise shrinkage.Experience/Skills:Experience of leadership essential.Retail experience essentialMinimum 2 years beauty experience essential.Highly organised.Strong communication skills.Full availability including weekends and bank holidays is imperative.Experience of using Excel, Outlook and Teams.THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at THG by 2xGet notified about new Assistant Store Manager jobs in Bristol, England, United Kingdom.Bristol, England, United Kingdom 4 days agoBristol, England, United Kingdom 1 month agoBristol, England, United Kingdom 4 weeks agoBristol, England, United Kingdom 1 day agoCity Of Bristol, England, United Kingdom 23 hours agoBath, England, United Kingdom 1 month agoDeputy Store Manager - Bristol Airport AccessorizeBristol, England, United Kingdom 1 day agoBristol, England, United Kingdom 2 days agoBath, England, United Kingdom 6 months agoBristol, England, United Kingdom 1 day agoCity Of Bristol, England, United Kingdom £51,615.00-£67,315.00 2 weeks agoBristol, England, United Kingdom 1 month agoBristol, England, United Kingdom 16 hours agoCity Of Bristol, England, United Kingdom £37,585.00-£44,310.00 2 weeks agoBristol, England, United Kingdom 1 week agoUrban Outfitters Department Manager - Bristol, UKBristol, England, United Kingdom 2 weeks agoBristol, England, United Kingdom 1 week agoCribbs Causeway, England, United Kingdom 2 weeks agoBristol, England, United Kingdom 5 days agoBristol, England, United Kingdom 3 days agoBath, England, United Kingdom 1 month agoSupervisor - Bristol Airport Accessorize (Full time)Bristol, England, United Kingdom 1 month agoBristol, England, United Kingdom 1 day agoBristol, England, United Kingdom 2 weeks agoBristol, England, United Kingdom 1 week agoBath, England, United Kingdom 1 month agoBristol, England, United Kingdom 3 days agoBristol, England, United Kingdom 3 weeks agoBristol, England, United Kingdom 3 weeks agoCardiff, Wales, United Kingdom 2 weeks agoBristol, England, United Kingdom 1 week agoBristol, England, United Kingdom 1 day agoWe’re unlocking community knowledge in a new way. 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