Store Operations Supervisor | LOOKFANTASTIC Store

Store Operations Supervisor | LOOKFANTASTIC Store Join to apply for the Store Operations Supervisor | LOOKFANTASTIC Store role at THG About THGWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. About THGWe are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for? Life at THG BeautyWe know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. Why be a Store Operations Supervisor at THG Beauty?We have a new exciting full‑time role within our Look Fantastic Store, located in Bristol. This role is a hybrid role that combines traditional security duties—such as loss prevention, monitoring and incident response—with operational responsibilities including stock replenishment, merchandising and maintaining our excellent store standards. Responsibilities Act as a visible and approachable security presence to deter theft, antisocial behaviour, unwanted activity and safety risks. Front line Security duties including all visitor and contractor controls. Take responsibility for the presentation, cleanliness and safety of all the areas of the premises. Respond promptly to incidents, following store procedures for theft, emergencies or health and safety concerns. Support investigations, prepare incident reports and liaise with management and law enforcement when required. Ensure compliance with all company retail security policies and procedures, including access control and cash handling procedures. Assist with stock replenishment and security tagging, ensuring shelves are fully stocked, neatly presented and accurately labelled. Support goods‑in processes, including unloading deliveries, stock rotation and back‑of‑house/stockroom organisation. Maintain store cleanliness and ensure customer‑facing areas meet visual merchandising standards. Provide exceptional customer service—assisting customers, guiding them to products and supporting the overall shopping experience. Support operational tasks during peak trading hours, seasonal changes or promotional events. Promote a culture of vigilance and safety among team members. Liaise with other departments, including the Global Security Operations Centre (GSOC) to drive positive security standards. What skills and experience are required? Previous experience in a retail or security environment preferred. SIA (Security Industry Authority) licence, Security or Door Supervisor. Strong awareness of safety, security and loss prevention principles. Excellent communication and customer service skills. Ability to remain calm under pressure and respond effectively to incidents. Physically capable of performing manual handling and stock movement tasks. Flexible and team‑oriented with a proactive “can‑do” attitude. Successful candidate will be a store keyholder, required to both open and close the store inline with business needs. Flexibility to work weekends, evenings and public holidays inline with business requirements. What’s in it for me? Career Development Access bespoke development programmes designed and developed by our in‑house L&D team. Continued development through our upskilling programme delivered in partnership with an industry‑leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either Enjoy your day off on us. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12‑months. Wellbeing Support Access face‑to‑face and virtual appointments with our in‑house GP. Access our in‑house CBT therapist. Access our 247 Employee Assistance Programme (EAP) provided by Bupa. State‑of‑the‑art on‑site gym. Access to our on‑site physio. Other Perks Save up to 12 % on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50 % staff discount on THG brands. On‑site staff shop. Access to on‑site barber. Know someone who would be perfect for THG? Refer them and get up to £1 000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident, Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Seniority level Entry level Employment type Full‑time Job function Sales and Business Development Industries Technology, Information and Internet #J-18808-Ljbffr