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Band 3 Healthcare Support Worker
2 weeks ago
Job summary Are you looking to develop a career in mental health? We are looking to recruit compassionate, resilient and enthusiastic Healthcare Support Workers within our 20 bedded acute ward. Where we provide care and support for working adults providing assessment and treatment for various mental health illnesses and disorders. This is an opportunity for you to develop a rewarding career where you can make a real difference to help change the lives of our service user group for the better. This can be a challenging yet rewarding environment where as a team we strive to help our service users to overcome a variety of complex needs. You will be able to learn and understand how to care for service users that are in mental health crisis by promoting choice and independence in the least restrictive way possible. Main duties of the job As a Healthcare Support Worker, the majority of your time will be spent engaging with and getting to know the service users on the ward. You will develop the ability to recognise signs and symptoms of mental health illness and, as a key member of the multi-professional team--which includes Nurses, Doctors, and Occupational Therapists--you will contribute to collaborative care planning and implementation. Although we are a mental health unit, we place equal emphasis on physical health care and monitoring. The role of the Healthcare Support Worker is vital in ensuring that daily wellbeing and care needs are met, including monitoring clinical vital signs. Successful applicants will also be required to undertake and complete a Prevention and Management of Violence and Aggression (PMVA) course. This training enables staff to build the skills needed to de‑escalate service users during peaks of distress, while maintaining a safe and therapeutic environment for all. Please see the attached Job Description for a full list of duties and responsibilities. About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person‑centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. Job details Date posted24 November 2025 Pay schemeAgenda for change BandBand 3 Salary£24,937 to £26,598 a year ContractPermanent Working patternFull‑time Reference number342-SEC110-1125 Job locationsBlackberry HillFromesideBristolBS16 2EW Job responsibilities To deliver high quality care and recovery interventions for service users within designated clinical areas, in collaboration with, and under the indirect supervision of, registered care staff. These may include: Supporting individuals with fluids and nutrition, physical wellbeing, and personal care. Assisting service users with financial or accommodation issues. Escorting or accompanying service users for planned periods of leave on hospital grounds and in the community facilitating social inclusion. Encouraging service users to talk about their experiences in one‑to‑one or group discussions. To help maintain a clean, well‑organised, safe and therapeutic environment that meets the needs of service users, carers and colleagues, and to support registered care staff to perform standardised environmental assessments to monitor and improve the care setting. To deliver psychosocially-informed one‑to‑one and group interventions aiming to positively impact service users' cognitive and emotional wellbeing. To work as part of a multi‑disciplinary team. To assume lead or link roles on core practice initiatives and priorities (e.g. Essence of Care, Safewards and carer engagement) under the supervision of registered staff. To integrate areas of personal interest with clinical practice to enhance the diversity of the team's provision of care. To practise planned care, and to directly participate in the development of recovery‑focused interventions that address service users and carers needs and preferences. To proactively review, record and assess the on‑going impacts of such interventions. To participate in the on‑going care planning, CPA and risk assessment processes in collaboration with service users, their carers, and other members of the care team and to contribute to all aspects of clinical record keeping. To maintain a basic working understanding of both the Mental Health Act (1983) and Mental Capacity Act (2005), and any other relevant legislation, as required by mandatory and statutory training (MaST). To adhere to AWP's Code of Conduct for unregistered practitioners; promoting and embedding it through the delivery of peer support and supervision to junior, temporary and newly appointed Healthcare Support Workers. To observe and record interactions with service users and carers both verbally and in writing via clinical records and staff handovers. To deliver a wide range of fundamental care interventions using evidence‑based clinical tools, to monitor and improve physical health and personal wellbeing and to model a high standard of dignity, respect and candour. To engage in reflective practice to maintain and promote ongoing clinical practice. To promote and enhance a positive learning culture, being proactive in the induction, orientation and support of juniors, temporary and newly appointed Healthcare Support Workers, seeking to embed core care values into practice. Please see the attached Job Description for a full list of duties and responsibilities. Person specification Experience and skills An understanding of how mental health issues can affect the lives of individuals, their families and their community, and experience of using a range of evidence‑based approaches to reduce the impact of such issues. Experience of working in a busy team, and an ability to use initiative at times of pressure. Qualifications Possession of, or the ability and willingness to work towards, an appropriate Level 3 vocational qualification (e.g. Level 3 Diploma in Mental Health or Health and Social Care). Skills Ability to work with a degree of autonomy, whilst also taking direction from senior colleagues. Ability to communicate in written and verbal English to a high standard, and basic numeracy skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Avon & Wiltshire Mental Health Partnership NHS Trust Blackberry HillFromesideBristolBS16 2EW http://www.awp.nhs.uk/about-us/working-for-us/ #J-18808-Ljbffr
