Clinic Prep Clerk

Main area Clinic Prep Clerk Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 15 hours per week (2 days a week Mon - Fri) Job ref 302-25-7520223SS Site Thomas Linacre Centre Town Wigan Salary £24,465 pa pro rata Salary period Yearly Closing 16/12/2025 23:59 Choose Well - Choose WWL Job overview To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. To ensure patient’s needs are central to the delivery of the service, and compliance with all appropriate policies and procedures. Main duties of the job To work efficiently to deadlines preparing clinics for the Thomas Linacre Centre. The successful candidate will need excellent organisational and computer/keyboard skills and demonstrate a clear understanding of customer care and patient confidentiality. Working for our organisation Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Detailed job description and main responsibilities · To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure · To receive patients at reception and ensure that all patient demographic details are update both on patient centre and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings To be responsible for the scanning of Outpatient clinic documentation To be responsible for the recording of all clinic outcomes and other information within agreed deadlines To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance To assist members of the medical and nursing staff with any queries during the course of the clinic. · Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible. · Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required. · Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic. · Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to. · To provide cover when necessary. · To provide any other duties that may be required relevant to this grade. Person specification Qualifications To be educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent. Has achieved NVQ level 2 Business & Administration or willing to work towards Willing to work towards NVQ level 3 Business & administration Experience To have worked or have experience In working in a busy pressurised customer focused environment To work efficiently to Targets and deadlines Recent work experience within a healthcare setting To have had experience of patient administration systems and processes Skills To deliver a high level of customer care and communication skills Excellent organisational skills Ability to prioritise and manage own workload IT skills i.e. e-mail, intranet and Microsoft Packages The ability to adapt to new systems/procedures as required Knowledge To demonstrate a clear understanding of customer care services The ability to follow strict guidelines and procedures within a Healthcare setting To be aware of confidentiality Demonstrate a knowledge and understanding of customer care practises and procedures Be aware of Data protection Act Additional To be flexible and adaptable within a busy environment and be able to work at short notice. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online. Using AI when writing job applicationsIf you choose to use Artificial Intelligence (AI) or other tools to assist in writing your application, it’s essential to personalise this information, particularly your supporting statement to reflect the skills and experience to match your job application. Relying solely on AI to write your application or supporting statement is not advocated by Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust as it could negatively impact your chances of success in the application process. Please refer to the attached "Applying for a role in the NHS guidance" for further information regarding the use of AI. The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications. We endeavour to inform all applicants of the outcome of their application by email or SMS text message. Guidance on Completing Your Application Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible. On-Call Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational. WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Helen Bowers Job title Outpatients Office Manager Email address helen.bowers@wwl.nhs.uk Telephone number 0300 707 5754 Additional information Available Monday - Friday 8am - 4pm If you have problems applying, contact Address Buckingham RowBrick Kiln LaneWiganWN1 1XXTelephone 07786529678 #J-18808-Ljbffr