Outbound Customer Advisor

3 days ago

Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

Role Summary Outbound Customer Advisor at Lookers Motor Group Limited Working Hours: 40 hours per week, rota-based. Monday to Friday: 9:30 AM – 6:00 PM Reports to: CCC Team Leader / Manager Key Relationships: Aftersales Teams, Dealership Colleagues OTE: up to £30,000 Responsibilities Service & Aftersales Support Book essential maintenance efficiently and accurately via outbound calls Promote and sell service plans to retain customers Identify upsell opportunities during booking Provide consistent and professional responses to all enquiry types Customer Experience Delivery Maintain a friendly, engaging, and helpful tone across all channels Ensure customer service aligns with Lookers and manufacturer standards Quality & Performance Meet or exceed performance expectations across outbound activity Maintain high-quality notes, recall checks, and accurate data entry Act as an extension of the dealership team – both sales and aftersales Support lead generation for new and used vehicle sales Technology & Processes Use Lookers systems and CRM platforms efficiently Keep up to date with brand, product, and system training Ensure GDPR compliance and data accuracy in all interactions Working with Others Build supportive relationships with colleagues and dealership teams Take ownership of problems and follow them through to resolution Champion a positive, collaborative, and customer‑focused culture Learning & Development Complete all mandatory Lookers and manufacturer training Stay updated on changes in product offerings, FCA guidelines, and legislation Continuously improve communication, organisation, and sales skills Qualifications Previous experience in a customer service, contact centre, or sales environment (preferred) Strong communication skills – written and verbal Confident working with technology and CRM systems Target‑driven mindset with attention to detail Team player who enjoys helping others and learning new skills Flexibility to work on a rota, including weekends and bank holidays Why Join Lookers? At Lookers, we pride ourselves on creating a dynamic, inclusive, and supportive environment where our people thrive. As a Customer Advisor, you’ll be empowered to make a difference every day – with the tools, training, and team spirit you need to succeed. There’s never been a more exciting time to be part of our transformation. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Motor Vehicle Manufacturing Location: Newcastle Upon Tyne, England, United Kingdom #J-18808-Ljbffr

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