Current jobs related to Quality Assurance Analyst - Manchester - ConnexAI

  • Quality Assurance Analyst

    5 hours ago

    Manchester, United Kingdom Portfolio Group Full time

    Posted On: 13th August 2024 Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. In this role our client is looking for are looking for a talented Quality Assurant Analyst to join them in Manchester. You will be joining a newly...

  • Quality Assurance Analyst

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    My client an award-winning people management software company that is growing each year, with newly opened offices in Canada, New Zealand and Australia are looking for an experienced and well-rounded QA Analyst! Are you looking for a new role? Want to work in one of Manchester's most vibrant, fast-growing Businesses? My client is on the hunt for driven and...

  • Senior Quality Assurance Analyst

    48 minutes ago

    Manchester, United Kingdom Clyde & Co Full time

    Join to apply for the Senior Quality Assurance Analyst role at Clyde & Co. Location: Manchester. Role: Senior Quality Assurance Analyst. Contract: Full time, 12‑month FTC. The Role The purpose of this role is to complete independent and consistent file reviews to ensure fee earners adhere to Clyde & Co Performance standards, delivering service excellence...

  • Quality Assurance Manager

    6 days ago

    Manchester, United Kingdom JSS Transform Full time

    Function / Area: IT & Operations Reporting to: IT Development Director Position Summary The Quality Assurance Manager is responsible for defining and leading the Quality Assurance practice across IT and project teams, ensuring the delivery of high-quality solutions that meet business needs. This role oversees the planning, coordination, and execution of...

  • Quality Assurance

    5 hours ago

    Manchester, United Kingdom Connex One Full time

    Connex One is a UK Based, successful international software house, designing innovative Cloud SaaS Contact Centre/Customer Engagement solutions which focus on insights, data analytics, and omnichannel communications. Established in 2013, Connex One is now present in 5 continents with a team of over 300 based in our Manchester, Miami, Nigeria, Kenya, Durban,...

  • Test Assurance Analyst

    4 days ago

    Manchester, United Kingdom Advantage Resourcing Full time

    Role: Test Assurance Analyst Permanent Location: Manchester **The Test Assurance Analyst will**: Support the Test Assurance Leads and Test Assurance Manager in working with the Service Providers on system testing matters. Review how the detailed testing will be undertaken, evidenced and reported by the Service Provider. Assure test completion...

  • Quality Assurance Supervisor

    6 days ago

    Manchester, United Kingdom Research Quality Association (RQA) Full time

    North West, UK | On-site | Competitive Salary Are you ready to take the next step in your Quality career and lead within a fast-paced, forward-thinking pharmaceutical environment? This is your opportunity to play a pivotal role in a business where Quality isn’t just a function - it’s at the heart of everything. As QA Supervisor, you’ll be joining a...

  • Lead Quality Assurance Test Analyst

    2 weeks ago

    Manchester, United Kingdom Office for National Statistics Full time

    Office for National Statistics provided pay rangeThis range is provided by Office for National Statistics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Office for National StatisticsLocationThe locations for this role are Newport, Titchfield (Fareham)...

  • Test Assurance Analyst

    6 days ago

    Manchester, United Kingdom DCC Full time

    **Becoming a Test Assurance Analyst with Smart DCC**: Fantastic opportunity to secure an initial 6 months contract as a Test Assurance Analyst with Smart DCC. The Test Assurance Analyst will support the Test Assurance Leads and Test Assurance Manager in working with the Service Providers on system testing matters.The Test Assurance Analyst role can be based...

  • Senior Technical and Quality Assurance Analyst

    6 days ago

    Manchester, United Kingdom Isio Full time

    About Us Isio was ‘born’ in , and we’ve been challenging existing thinking on pensions, benefits and investment advice ever since. We provide companies, trustees, and individuals with the highest levels of expertise across our core pensions business, which includes Actuarial & Consulting and Pensions Administration, as well as our complementary...

Quality Assurance Analyst

2 weeks ago

Manchester, United Kingdom ConnexAI Full time

Quality Coach – ConnexAI ConnexAI is expanding the Quality team. As a Quality Coach, you will monitor agents, review performance and quality metrics, and provide constructive feedback to both agents and managers. You will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. Monitor agent performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create a positive, engaged, and professional team environment while achieving agreed targets. Proactively identify recurring issues and fix root causes to improve overall service quality. Key Requirements At least 6 months of experience coaching teams in an inbound and outbound call centre setting, demonstrating the ability to enhance performance quality and support ongoing process improvement. Experience in inbound/outbound call centre environments with strong customer service skills. Proficient in computer systems with the ability to analyse data and produce trend/recommendation reports. Knowledge of continuous improvement techniques and quality assurance tools. Enthusiastic and growth-oriented, with the potential to develop within the company. About ConnexAI ConnexAI is an award-winning Conversational AI platform. Designed by an elite engineering team, ConnexAI’s technology enables organisations to maximise profitability, increase revenue, and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications, including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality. Seniority Level: Associate Employment Type: Full-time Job Function: Customer Service and Quality Assurance #J-18808-Ljbffr