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Global Support Administrator I
2 weeks ago
Who We Are Headquartered in New York City Take-Two Interactive Software Inc. is a leading developer publisher and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games 2K and Zynga. Our strategy is to create hit entertainment experiences delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity innovation and efficiency - guide us as we strive to create the highest quality most captivating experiences for our consumers. The Companys common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at . The Challenge Take-Two is seeking an outstanding Global Support Administrator I to provide on-site and remote technical support for our UK and international offices. The role is on-site and may require visiting other studios within the UK whenever necessary. This is a hands-on role requiring a deep level of technical insight and ability that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two 2K and Zynga as a Global Support Administrator I. The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software trouble - shooting skills as well as in-depth knowledge of Windows OS MAC OS Office 365. Application deployment procedures via SCCM InTune and AirWatch / JAMF a plus. Additionally having a high motivation for looking at areas of opportunity for improving processes through automation and helping us decrease repeatable incidents is also highly valuable. What Youll Take On On-site contact for technical operations and support of all production environments. Ensure all client requests and operational problems are updated / resolved within a timely manner. Assist with offsite events including setup event support and teardown Passionate about delivering outstanding client experience and support. Inquisitiveness and ambition towards looking for opportunities to automate and improve service. Enjoys working in a fast-paced environment with the ability to change priorities on the fly. Assist with employee on-boarding ensuring new staff is ready to work on day one. Maintain inventory / asset management for company provided equipment and software. Assist with audio / visual hardware setup and break down along with conference rooms and video conferences. Able to work independently and respond promptly is vital sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency. Some local travel may be required. Apply Advanced Knowledge Utilize your broad understanding of principles theories and concepts in IT integrating advanced knowledge from related fields. Solve Complex Problems : Address diverse and moderately complex problems using sound judgment to select the best methods and techniques. Network and Collaborate : Engage with senior internal and external personnel to maximize the application of functional expertise. Problem Solving Develop and recommend solutions to tactical business issues proactively identifying and addressing potential problems. Lead with Expertise : Use your advanced knowledge to guide your team and drive effective solutions. Decision Making Exercise Autonomy: Make decisions with considerable latitude consulting with senior engineers or managers on complex issues and recommending solutions as necessary. What You Bring At least 2 years of experience in a technical role. Proven expertise with OnPrem and SaaS products. Knowledge of global support escalation types and needs. A commitment to continuous improvement and proactive issue resolution. Technical Proficiency: Windows 10, Windows 11, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware, active knowledge of network devices and firewalls. Operating System configuration management and support for desktop/laptop and server. Experience using Okta or similar SAML and Two-Factor Authentication solutions. Familiar with using SCCM for Desktop OS deployment and software management. AirWatch / Intelligent Hub / JAMF or equivalent Mobile Device Management experience. Computer Hardware: Desktops, Laptops, Mobile devices, tablets and a wide variety of devices and peripherals. Productivity Tools: MS Office, Video Conferencing (Zoom, Skype), Slack, Google Workspace Admin. Remote Work Solutions: VPN, VDI (Horizon View). Conference Room and AV technology experience. ServiceNow or equivalent ITSM ticket system experience. Superb communication team skills and proactive communications with customer service demeanor and focus on delivering excellent end-user experience. Attention to detail and high degree of accuracy in recording and reporting. Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience. A real passion for video games and the industry. What We Offer You Great Company Culture . We pride ourselves as being one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success. Growth : As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company. Work Hard Play Hard. Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes our onsite Gym company parties our Office bar game release events monthly socials and team challenges. Benefits . Benefits include but are not limited to Private healthcare Private dental A double matching pension policy where the employer will double match up to a 4% contribution from the employee Employee stock purchase scheme with a 15% discount Eye tests and vouchers towards glasses Cycle to work scheme Flu vouchers Annual health 4X death in service insurance Income protection (66% salary) Workplace Savings 26 days holiday Enhanced Family friendly policies other great perks and great office facilities Perks . Fitness reimbursement up to 50 per month an onsite Gym an Office bar employee discount programs free games & events stocked pantries and a dog friendly workplace. Take-Two Interactive Software Inc. and its affiliates and group companies (T2) is proud to be an equal opportunity employer which means we are committed to creating and celebrating diverse thoughts cultures and backgrounds throughout our organization. Employment at T2 is based on substantive ability objective qualifications and work ethic not an individuals race colour religion sex or gender gender identity or expression sexual orientation national origin or ancestry citizenship status physical or mental disability pregnancy age marital status or any other characteristics protected by applicable law. Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram WhatsApp or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Twos in-house recruitment team will only contact individuals through their official Company email addresses (i.e. via a email domain). If you need to report an issue or otherwise have questions please contact . This role requires you to come in to our office four days a week Monday to Thursday. #J-18808-Ljbffr
