Customer Support Team Administrator

Job Details:

a well established client of mine are recruiting for the position of a Customer Support Team Administrator to join our expanding workforce and be part of the company’s future development.

a leading Heating, Electrical and Renewable Technologies company based in Gloucester and providing a wide range of Sustainable Energy Solutions for the drive to Net Zero for businesses and homeowners alike. This is an exciting and varied role with opportunities to work with and support the commercial and domestic sides of the business. It’s also an opportunity for the successful candidate to progress their skills with a dedicated training and development plan.

Ideally we are looking for someone who has some accounts knowledge to help process invoices and day to day accounts tasks in conjunction with the general business support functions.

Requirements:

As part of the customer support team you will be working in a busy office environment, supporting other members of the team on ensuring business continuity at all times, this includes:

Answering telephone calls and taking the appropriate actions to answer the request for information, services or quotes.

Scheduling work streams by contacting customers, coordinating with engineers and sub-contractors on various service breakdowns & installation programs.

Responding to emails and ensuring customer requests are managed effectively.

Use Job Logic CRM system in your day to day tasks to manage resource and costings.

Use Xero accounting software which is linked to Job Logic CRM system.

Support day to day accounting tasks:

Raise Purchase orders as required (Training provided)

Process purchase invoices, credit notes and use both systems to manage and create reports.

Process Sales Invoices and manage aged debt using weekly reporting functions.

Monitor and report on accounts receivable and payable.

Reconcile supplier statements and resolve any issues identified.

Assist with monthly job and sales reporting as required. (using the CRM system.)

Providing full support to the management teams.

The training you will receive:

Internal training will be provided for the company CRM system and Xero (if required)

Further career training will be reviewed and a training program implemented.

Experience:

Previous office experience is essential, with a focus on administrative roles.

Strong computer skills are required, particularly in Microsoft Office Suite and Google Workspace applications.

Familiarity with Xero is advantageous but not mandatory.

Excellent organisational skills to manage multiple tasks effectively while maintaining attention to detail.

Experience in data entry and clerical duties will be beneficial.

A professional demeanour and the ability to work collaboratively within a team environment are crucial for success in this role. If you are a proactive individual who thrives in a dynamic office setting, we encourage you to apply for this exciting opportunity as an Office Administrator.

Qualifications:

GSCE’s in English and Maths

Business Administration training Level 2 or Level 3 preferable.

AAT level 2 or above desirable.

Xero Accounts software Knowledge/Training (Advantageous)

Working Week:

Monday to Thur, 8.15am - 5.00pm with 1/2 hour for lunch.

Friday 8.15 to 3.45pm with ½ hour for lunch (Early Finish on a Friday)

Total hours per week: 40

Package details:

We offer:

* Uniform,

* Laptop PC

* pension Scheme.

* Company events

* Store Discounts.

* Advanced Training Program

* 30 Days holiday Inc Bank Holidays

* Long Service extra Holidays

* Salary negotiable dependent on experience, ranging between £26,000 up to £29,250.

Free car parking in our secure car park