Business Relationship Manager

2 days ago

Greater London, United Kingdom Harrods Full time

Business Relationship Manager – Harrods Location: Harrods Hammersmith, England, United Kingdom. About the Role Harrods is seeking an experienced Business Relationship Manager to act as a trusted advisor between IT and senior business stakeholders within our Product Domain. This pivotal role will shape technology strategies, manage demand pipelines, and oversee the delivery of solutions that drive operational excellence and innovation, primarily in the Supply Chain, Buying & Merchandising areas of our business. Responsibilities Partner with business leaders to define roadmaps and prioritise initiatives as part of the annual IT Capital Investment process. Lead and develop a high-performing Business Analysis team. Drive ERP and Master Data strategies, ensuring data integrity and compliance. Support transformation projects, including our SAP S/4HANA migration and the business backlog demand arising from it. Champion innovation and process optimisation across supply chain, buying, and merchandising. Qualifications & Experience Proven experience in retail ERP systems and Master Data governance. Excellent knowledge of E2E Supply Chain, Buying & Merchandising processes and supporting technologies. Excellent stakeholder engagement and strategic planning skills. Leadership experience managing teams and shaping business change. Familiarity with SAP and large-scale ERP implementations is essential. Maintain and optimise Agile tooling while supporting release planning and reporting to senior stakeholders. Champion innovation by integrating AI-driven tools and practices into the Agile lifecycle. About Us Harrods is one of the world’s leading luxury department stores and is becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment that inspires your best work and abundant opportunities to build an exceptional career across the varied specialisms of our business. Diversity & Inclusion Harrods believes that the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of a culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. #J-18808-Ljbffr

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